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IT Service Management Specialist
2 months ago
Are you an experienced IT Service Management Specialist with a strong foundation in ITIL principles seeking a new challenge?
Salary: Up to £47,000 plus up to 10% Bonus
I am currently collaborating with a reputable organization that is looking to enhance their Operations / Desktop Team.
This company is committed to providing a professional and refined service, ensuring that the customer experience is at the core of their operations.
They are in search of a skilled and adaptable IT Service Management Specialist who possesses exceptional desktop and leadership capabilities to join their team.
Key Responsibilities:
- Contribute significantly to the development and implementation of an ITIL-based internal IT service management framework.
- Provide mentorship and support to junior team members, sharing your extensive knowledge and experience.
- Manage IT asset inventory effectively, ensuring compliance and ownership of the Endpoint Device Estate.
- Assist in the integration of ITIL principles into existing processes within the IT Service Management Systems.
- Oversee Mobile Device Management for both Apple and Android devices, along with experience in managing Dell and Apple desktop systems.
- Act as the primary contact on the IT Service Desk, demonstrating leadership and coaching abilities to junior staff.
Qualifications:
- ITIL-related certifications.
- Experience with Windows 10/11, AWS, and Azure.
- Proficient in Microsoft 365 administration, including Active Directory and Automate Active Directory.
For further information, please reach out through the appropriate channels to discuss this opportunity in more detail.
