Customer Service Representative

7 days ago

Warrington, Warrington, United Kingdom Davies Talent Solutions Full time

Thriving in a Dynamic Environment

Davies Talent Solutions is seeking a passionate and results-driven Customer Loan Specialist to join our growing team. If you're looking for a challenging and rewarding career opportunity, this is the perfect fit for you.

About the Role:

In this exciting role, you'll play a pivotal part in onboarding new customers. You'll be responsible for conducting thorough customer due diligence, assessing financial affordability, and guiding customers through their loan options.

Key Responsibilities:

  • Verify customer identity and income through comprehensive due diligence checks.
  • Assess financial affordability by analyzing income and expenditure.
  • Conduct telephone consultations to establish accurate monthly outgoings.
  • Provide clear explanations and complete quotations to empower customers to make informed decisions.
  • Actively progress applications through outbound calls.
  • Handle customer and dealer inquiries regarding application status.

Requirements:

  • A confident and articulate communicator with strong written and verbal skills.
  • A natural problem solver with a keen eye for detail.
  • Experience in a fast-paced, outbound calling environment (ideal).
  • Proven ability to work independently and manage your time effectively.
  • A team player with a supportive and inclusive approach.
  • Experience in a regulated environment (a plus).
  • Knowledge of the sub-prime market (highly desirable).
  • Minimum GCSE level qualification or equivalent.

What We Offer:

  • Competitive salary and bonus potential.
  • Excellent training and development opportunities.
  • Supportive and collaborative work environment.
  • Opportunity to make a positive impact on customers' lives.

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