Staff Site Reliability Engineer – Reliability Operations

1 month ago

StainesuponThames, Surrey, United Kingdom ServiceNow Full time
Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible.

We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.


With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.


Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected.

We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.

We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Team

Job Description


The Site Reliability Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow platform and infrastructure.

The SRE is empowered to drive technical resolutions across the technology stack from application through to hardware and all stops in between.

The ultimate goal of the SRE is to never have to escalate an issue to an engineering or development team and to completely own the resolution of incidents.

They are also tasked with driving forward the operability of the platform to drive down incident numbers and to reduce MTTR.

To accomplish this the team combines Software Development, Networking and Systems Engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.

What You Get To Do In This Role

As an Engineer in the SRE team you will:

  • Deliver immediate relief and provide a sustainable resolution to issues within the ServiceNow platform.
  • Use knowledge and experience in software development, application support, systems engineering and networking to proactively prevent issues from reoccurring.
  • Lead internal stakeholders and partner teams to improve the reliability, scalability and performance of the infrastructure through improved system design.
  • Champion and contribute to a culture of intolerance to manual activity, which results in an automation environment delivering repeatable and scalable response to system issues.
  • Ability to work in shifts (Sun-Wed / Wed-Sat 7:30 am to 17:30pm ) which includes one weekend day.
Qualifications

To be successful in this role, we need someone who has:

  • Excellent Knowledge of Linux systems.
  • Comfortable designing, authoring, testing, and debugging code in a team setting in one of the following languages such as Python, Go, Java, or Ruby.
  • Experience working with relational database: MySQL, MariaDB or PostgresSQL.
  • Experience working with systems at scale - supporting critical services with focus on automation, observability, availability, and performance.
Good To Have

  • Expertise in Observability and Monitoring of applications, services, and networks at scale.
  • Experience with DevOps automation, CI/CD pipeline and agile methodologies such as Gitlab CI-CD.
  • Experience writing test specifications and understand the fundamentals of test automation.
  • Experience working with Cloud technologies such as Azure and AWS.
  • Experience in configuration management of infrastructure using Ansible.
  • Experience with Kubernetes to orchestrate the deployment, scaling, and management of containers.


We also have pluses They are not a 'must', but please highlight them on your resume if you have any of these: experience with cloud engineering, knowledge of core AI/ML techniques and algorithms, familiar with implementing Chaos engineering principles, experience in incident response process, post-mortem practices, or service best practice standards and web applications engineering.

What You Can Expect From Us

At ServiceNow, we make work better for everyone – including our own employees.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging.

Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change.

With our vision and dedication for a better future already underway. Join us on this journey

Benefits


In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well.

From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones.

Below is a glimpse into even more of our offerings or click here for a full list:

  • Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
  • Good working culture to support the balance you need in both work and life.
  • Parental leave programs.
  • Childcare and caregiving benefits.
  • A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.
  • A global, cross-functional mentoring program.
  • We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.
Additional Information

ServiceNow is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work.

Click here to learn about our work personas:
flexible, remote and required-in-office.


If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.


For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S.

Government for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S.

Government.

Please Note:
Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

  • Electrical Site Services Engineer

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Dalkia Full time

    Role OverviewThe Electrical Site Services Engineer is responsible for overseeing and executing all scheduled preventive maintenance (PPM) tasks while addressing reactive service requests for electrical systems at designated client locations.Key ResponsibilitiesExecute PPM directives received from the management system and perform maintenance activities as...

  • Electrical Site Services Engineer

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Dalkia Full time

    Electrical Site Services EngineerOversee and execute all scheduled preventive maintenance (PPM) activities and address urgent requests for Electrical Building Services equipment at the designated client location.Ensure thorough completion of all PlanOn task directives and maintain accurate documentation in line with company protocols.Deliver maintenance and...

  • Electrical Site Service Technician

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Dalkia Full time

    Electrical Site Service EngineerOversee and execute all scheduled preventive maintenance (PPM) activities and address urgent service requests for Electrical Building Services equipment at designated client locations.Ensure all PlanOn task directives are fulfilled and maintain accurate documentation in line with company protocols.Deliver maintenance and...

  • Elevator Operator Position

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Madigan Gill Ltd Full time

    Hoist Operator NeededMadigan Gill Ltd is currently looking for a skilled Hoist Operator to join our team.Key Requirements for the Hoist Operator: Valid CPCS Labourer Card is essential Must possess complete PPE (Personal Protective Equipment - including Hard Hat, safety boots, high-visibility clothing, gloves, and goggles) Demonstrated reliability, strong...

  • Film Transportation LGV 2 Operators

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom First Choice Staff Full time £18 - £23

    Position OverviewWe are seeking skilled LGV 2 Operators for ongoing projects in the film industry. This role involves the transportation of vehicles between various filming sites.Key ResponsibilitiesTransport vehicles to designated filming locations.Adhere to scheduled shifts, with availability for day shifts from Monday to Sunday.Demonstrate flexibility...

  • Lead HVAC Systems Engineer

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Wood PLC Full time

    POSITION OVERVIEWWood is currently looking for a Principal HVAC Engineer to join our team on a contractual basis. As a leading firm in consulting and engineering, we are dedicated to addressing critical challenges in the energy and materials sectors. With operations in 60 countries and a workforce of approximately 35,000, we are committed to delivering...

  • Principal Engineer

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Wood Full time

    Wood is currently seeking expressions of interest for the roles of Senior, Principal, and Lead Engineers specializing in Control & Instrumentation on a contract basis with hybrid working arrangements for our FEED projects. As a global leader in engineering, Wood is committed to making a positive impact on the world. We strive to implement sustainable...

  • Lead Instrumentation and Control Engineer

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Wood Full time

    Wood is currently seeking expressions of interest for Senior, Principal, and Lead Control & Instrumentation Engineers on a contract basis with hybrid working arrangements for our FEED projects. We are a global engineering firm dedicated to making a positive impact on the world. Our commitment to sustainability is not just a concept; it is a reality that...

  • Sales Operations Supervisor

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Brett Group Full time

    Position OverviewWe are looking for an enthusiastic and proactive Sales Operations Supervisor to become a vital part of our organization. This role is essential in directing and enhancing our sales efforts across various locations, managing key external partnerships, and collaborating with multiple internal departments.You will be accountable to the sales...

  • Sales Operations Leader

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Brett Group Full time

    Position OverviewWe are looking for an enthusiastic and proactive Sales Operations Leader to become a vital part of our organization. This position is essential for overseeing and enhancing our sales activities across various locations, managing key external partnerships, and collaborating with multiple internal departments.You will be accountable to the...

  • Culinary Specialist

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom abm catering limited Full time

    Position OverviewWe are seeking a talented and experienced Culinary Specialist to contribute to our operations in the Education Sector. The successful candidate will be responsible for delivering high-quality meal services.Key ResponsibilitiesPrepare and serve nutritious meals using fresh, quality ingredients.Ensure adherence to food safety standards and...

  • Junior Import Coordinator

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom First Choice Staff Full time

    Position OverviewA Junior Import Coordinator role is now open within a welcoming logistics firm.This position offers comprehensive training covering all facets of import operations including Air, Sea, and Road transport. A genuine enthusiasm for the logistics sector is crucial.Ideal candidates should possess the following:Proficient computer skillsA strong...

  • Static Equipment Specialist

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Wood PLC Full time

    JOB OVERVIEWWood PLC is a leading entity in engineering design and project execution within the energy transition sector. We pride ourselves on being a reliable collaborator that aids our clients in navigating towards a sustainable, low-carbon energy future. Our vast experience spans across carbon capture and storage, hydrogen, and renewable energy domains,...

  • Lead Operations Supervisor

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Places Leisure Full time

    At Places Leisure, we are a community-focused organization dedicated to enhancing the lives of individuals through active living and wellness initiatives. Our mission is to foster environments where everyone can thrive, and we aspire to be the foremost enabler of health and well-being across the UK. We pride ourselves on being an inclusive workplace that...

  • Construction Site Supervisor

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Sinopack Search Full time

    Sinopack Search is seeking a dedicated professional to oversee interior fit-out projects for a reputable contractor known for its robust performance and steady growth in the construction industry. This role is essential for ensuring the effective execution of projects while maintaining exceptional quality standards.Key Responsibilities:Manage and supervise...

  • Senior Instrumentation Engineer

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Wood PLC Full time

    JOB DESCRIPTIONWood is currently seeking experienced Senior and Principal Instrument & Control Engineers to join our team on a staff basis.In this position, you will be tasked with overseeing project execution in alignment with Discipline Design Instructions, ensuring adherence to Wood and/or Project Procedures concerning Safety and Quality Control, while...

  • Senior Instrumentation Engineer

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Wood PLC Full time

    JOB DESCRIPTIONWood is currently seeking experienced Senior and Principal Instrumentation and Control Engineers to join our team on a staff basis.In this position, you will oversee the execution of project tasks, adhering to the Discipline Design Instructions, including Wood and/or Project Procedures concerning Safety and Quality Control, while maintaining...

  • Manager of Offshore Engineering Operations

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Wood Full time

    Wood Offshore Engineering Manager RoleWood is seeking an Offshore Engineering Manager to oversee engineering initiatives. This position focuses on innovative energy solutions, particularly in hydrogen, CO2 capture, and offshore wind sectors.Direct and supervise engineering teams across various disciplinesGuarantee technical proficiency in all projectsFoster...

  • Facility Maintenance Cleaner

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom OCS Group Full time

    At OCS Group, our sanitation specialists are essential in ensuring that our clients enjoy safe and pristine environments conducive to productivity. Your responsibilities will encompass a variety of cleaning tasks such as mopping, sweeping, dusting, emptying waste receptacles, and maintaining washroom hygiene. You will be engaged in a part-time role, working...

  • Lead Construction Engineer

    2 weeks ago

    Staines-upon-Thames, Surrey, United Kingdom Blue Inn Recruitment Full time

    Position Overview: We are seeking two skilled Site Engineers with a focus on setting out to join our team for a project involving reinforced concrete and groundwork. Project Scope: The role encompasses a blend of groundwork and concrete construction tasks, requiring precise setting out and surveying capabilities. Key Responsibilities: Perform quality...