Lead Operations Supervisor

3 weeks ago

StainesuponThames, Surrey, United Kingdom Places Leisure Full time

At Places Leisure, we are a community-focused organization dedicated to enhancing the lives of individuals through active living and wellness initiatives. Our mission is to foster environments where everyone can thrive, and we aspire to be the foremost enabler of health and well-being across the UK.

We pride ourselves on being an inclusive workplace that values each team member, ensuring that everyone feels recognized and supported. At Places Leisure, you are not just an employee; you are an integral part of our mission.

Role Overview

In this position, you will collaborate closely with the Operations Manager and General Manager to meet organizational goals and contribute to specific projects.

Your responsibilities will include assisting the Operations Manager in executing the Places Leisure Safety Manual while maintaining a prominent presence on the operational floor, engaging actively with both staff and patrons.

You will ensure that team members receive appropriate training and consistently deliver high-quality service to our clients. Additionally, you will monitor staff performance through regular meetings and performance evaluations.

Furthermore, you will oversee the daily upkeep and sanitation of the facility and support the Operations Manager in managing the performance of the Duty Managers.

Candidate Profile

The ideal candidate will possess experience in a comparable role, preferably within the leisure or hospitality sector. You should have a proven track record of supervising teams and guiding them to meet key performance indicators (KPIs). During the interview process, you will need to demonstrate how you have successfully motivated teams to achieve consistent results.

A background in customer service is essential, along with a history of meeting targets to fulfill both individual and team objectives. You should be a proactive leader, equally comfortable conducting site tours for potential members and inspiring your team.

Employee Benefits

As a large and ambitious organization, we offer a range of challenges and opportunities for growth.

We are committed to enhancing your experience, which is why we provide a comprehensive benefits package that includes:

  • Alignment with the Real Living Wage foundation
  • Full Health & Fitness membership for you and a nominated adult, plus up to four juniors
  • Flexible working arrangements, including part-time and shift options
  • Opportunities to purchase additional annual leave
  • A bonus scheme for all employees at 2%
  • Access to ongoing personal development and training
  • Participation in our Company Pension scheme
  • Healthcare cashback plan, offering savings of up to £500 annually
  • Discounts of up to 50% on activities, center shop, and cafes
  • Additional perks, including significant discounts and offers from various retailers and entertainment venues.

Next Steps

If you believe you meet the qualifications and are ready to advance your career, we encourage you to explore this opportunity further. You can find more details about the role and the application process on our careers site.

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