Customer Service Designer

2 months ago

Portsmouth, Portsmouth, United Kingdom SSE PLC Full time

Customer Service Designer

  • 550005
  • Closing at: Aug at 23:55 BST

About the Role

Base Location: Portsmouth or Perth

Salary: GBP41,583 - GBP48,296 and a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent Full Time Flexible First options available - hybrid working (3 days in the office, 2 days from home)

We are looking for a Customer Service Journey Designer to join our team

As a Customer Service Designer, you'll be responsible for the support of improving customer journeys to provide improvement in customer experience and efficiency.

You will provide insight and support with a good understanding of the specific customer journeys you will be working on, holding immersive knowledge in both the customer needs and operational requirements.

As a Customer Service Designer, you will also analyse customer insights and provide recommendations on improvements required, embedding a customer centric approach that is safe and drives ownership at the heart of the business.

You will work with key stakeholders, senior leaders, and business unit owners to develop a roadmap for improvement.

Key responsibilities in this role will include:

Analyse customer insights, provide recommendations, advise on change requests of customer journeys, assessing impacts of change across processes and system changes to the customer journey.

Build strong relationships, and bring together multiple stakeholders, both internal and external to execute on a common goal.

Provide support to new projects on initial journey mapping and requirement setting.

Contribute to the discovery of problem statements using data and customer insight.

Designing, refining and communication of current and future state journey maps.

Facilitate workshops and engage with business units to drive opportunities for improvement, acting as the primary voice of the customer.

What do I need?

To be considered for this role, we would love you to have:

A passion for customer experience with experience of customer process and continuous improvement methodology.

Experience working in the Energy sector or a similar market and an understanding of regulatory requirements.

Experience developing process maps, flow diagrams and related documentation for process redesign.

Strong analytical and problem-solving skills, attention to detail and a focus on delivering results.

Strong IT skills with the ability to understand the benefits of and adapt to new tech solutions quickly.

We are looking for candidates that are customer-focused, putting the customer at the heart of everything they do.

About our Business

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net-zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net-zero, so team work will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim on / .

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

  • Finance and Customer Service Coordinator

    3 days ago

    Portsmouth, Portsmouth, United Kingdom Workforce Full time

    **About Workforce**We are a leading provider of innovative solutions for the oil and gas industry, specializing in the design, manufacturing, and supply of advanced filtration systems.**Job Summary**We are seeking a highly skilled and versatile professional to join our team as a Finance and Customer Service Coordinator. This is an exciting opportunity to...

  • Finance and Customer Service Coordinator

    3 days ago

    Portsmouth, Portsmouth, United Kingdom Workforce Full time

    **About Workforce**We are a leading provider of innovative solutions for the oil and gas industry, specializing in the design, manufacturing, and supply of advanced filtration systems.**Job Summary**We are seeking a highly skilled and versatile professional to join our team as a Finance and Customer Service Coordinator. This is an exciting opportunity to...

  • Customer Service Representative

    6 days ago

    Portsmouth, Portsmouth, United Kingdom Compass Group UK Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a high-quality experience.Key ResponsibilitiesProvide excellent customer service in a...

  • Customer Service Representative

    3 days ago

    Portsmouth, Portsmouth, United Kingdom Jago Consultants Full time

    We are working with a leading automotive dealership, who are actively seeking a Service Advisor to join their dynamic team at Jago Consultants.Senior Service Advisor Responsibilities:Meet and greet customers in a friendly and courteous manner throughout the day.Provide exceptional customer service, including establishing customers' onward travel...

  • Customer Service Representative

    3 days ago

    Portsmouth, Portsmouth, United Kingdom Jago Consultants Full time

    We are working with a leading automotive dealership, who are actively seeking a Service Advisor to join their dynamic team at Jago Consultants.Senior Service Advisor Responsibilities:Meet and greet customers in a friendly and courteous manner throughout the day.Provide exceptional customer service, including establishing customers' onward travel...

  • Customer Service Representative

    6 days ago

    Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Job DescriptionJob Title: Customer Service AdvisorCompany: Dynamite Recruitment Solutions LtdLocation: Remote (Portsmouth)Job Type: Temporary, Full-timeSalary: £12.00- £13.00 per hourAbout the Role:We are seeking a highly skilled and experienced Customer Service Advisor to join our team in Portsmouth. As a Customer Service Advisor, you will be responsible...

  • Customer Service Representative

    3 days ago

    Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    We are seeking a highly skilled and experienced Customer Service Representative to join our team at Dynamite Recruitment Solutions Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling a high volume of calls and emails, and resolving customer complaints in a timely and...

  • Customer Service Representative

    2 days ago

    Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    We are seeking a highly skilled and experienced Customer Service Representative to join our team at Dynamite Recruitment Solutions Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling a high volume of calls and emails, and resolving customer complaints in a timely and...

  • Customer Service Representative

    5 days ago

    Portsmouth, Portsmouth, United Kingdom Toyota Financial Services Corporation Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Driver Support Officer. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries,...

  • Customer Service Representative

    5 days ago

    Portsmouth, Portsmouth, United Kingdom Toyota Financial Services Corporation Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Driver Support Officer. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries,...

  • Customer Service Representative

    5 days ago

    Portsmouth, Portsmouth, United Kingdom Unify Full time £26,000

    About UnifyUnify is a rapidly expanding equipment hire specialist that services the construction, facilities management, and events industries.Job SummaryWe are seeking motivated and customer-focused individuals to fill the role of Account Manager. As an Account Manager, you will be responsible for building and maintaining strong relationships with...

  • Customer Service Representative

    6 days ago

    Portsmouth, Portsmouth, United Kingdom Unify Full time £26,000

    About UnifyUnify is a rapidly expanding equipment hire specialist that services the construction, facilities management, and events industries.Job SummaryWe are seeking motivated and customer-focused individuals to fill the role of Account Manager. As an Account Manager, you will be responsible for building and maintaining strong relationships with...

  • Customer Service Representative

    3 days ago

    Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Driver Support Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesManage customer inquiries and resolve issues in a...

  • Customer Service Representative

    3 days ago

    Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Driver Support Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesManage customer inquiries and resolve issues in a...

  • Customer Service Representative

    5 days ago

    Portsmouth, Portsmouth, United Kingdom Vermelo RPO Full time

    We are seeking experienced professionals to join our team at Vermelo RPO as a Customer Service Representative. If you have a strong background in customer service and a passion for delivering exceptional support, this could be the ideal role for you.Key Responsibilities:Providing exceptional customer service and support via various channelsManaging customer...

  • Customer Service Representative

    6 days ago

    Portsmouth, Portsmouth, United Kingdom Vermelo RPO Full time

    We are seeking experienced professionals to join our team at Vermelo RPO as a Customer Service Representative. If you have a strong background in customer service and a passion for delivering exceptional support, this could be the ideal role for you.Key Responsibilities:Providing exceptional customer service and support via various channelsManaging customer...

  • Customer Service Representative

    1 day ago

    Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dynamite Recruitment Solutions Ltd. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their customers.Key Responsibilities:Customer Enquiries: Respond to and resolve...

  • Customer Service Representative

    1 day ago

    Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dynamite Recruitment Solutions Ltd. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their customers.Key Responsibilities:Customer Enquiries: Respond to and resolve...

  • Customer Service Representative

    6 days ago

    Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Executive to join our team at Dynamite Recruitment Solutions Ltd. As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    5 days ago

    Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Executive to join our team at Dynamite Recruitment Solutions Ltd. As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key...