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Customer Service Representative

2 months ago

Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Driver Support Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Manage customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information to customers regarding their accounts and services
  • Work closely with internal teams to resolve customer complaints and issues
  • Identify and implement process improvements to enhance customer experience
  • Develop and maintain strong relationships with customers and internal stakeholders

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Experience working in a customer-facing role, preferably in a financial services or automotive industry
  • Proficiency in Microsoft Excel and CRM systems

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading financial services company