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Customer Service Coordinator

4 months ago

Alton, Hampshire, United Kingdom Brook Street Full time

A great opportunity to develop your career as a Customer Service Representative

Customer Service Representative
" Alton, Hampshire
" Full time / Permanent
" 24,500
" Hybrid Working
" Monday to Friday 8.30am - 5.00pm

A quick look at the role

  • The Customer Service role is a great opportunity for someone who wants to kick start their career and focus on delivering exceptional customer service and query resolution for the customers across the area.
  • Why it's an opportunity not to be wasted.
  • You will be responsible for answering incoming calls and responding to emails from our customers within the required SLAs/KPIs.
  • Listening to and understanding the needs of the customer.
  • Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with agreed procedures.
  • Engaging with vendors on a day to day basic in respect of queries or complaints from the customers relating to vendor services.
  • Administration of customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services and dealing with invoice queries.
  • Communicating across our depot network to resolve customer queries.
  • Meeting established goals for all metrics, including call and case quality, productivity and call handling KPIs, to enable us to provide the best customer experience.
  • Completing proactive outbound calls to advise customers on changes to services or relaying other key information.
  • Requirements

Here's what we require:
" Excellent communication skills
" Be able to work well alone and as part of a team.
" Be motivated and willing to take initiative.
" Calm under pressure and be able to multitask.
" Excellent attention to detail
" Aptitude to work without supervision.

Benefits
" 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
" Generous pension.
" Medical and dental scheme.
" Cycle to work scheme.
" Retail, leisure and travel discounts.
" Free parking on site.
" A robust training and development programme which opens the door to several great internal progression opportunities.