Customer Service Representative
4 days ago
Customer Account Coordinator
A great opportunity to develop your career in customer service and account management at Biffa, a leading waste management company.
Full-time / Permanent
£24,500
Hybrid Working
Monday to Friday
About the Role
The Customer Account Coordinator will be responsible for delivering exceptional customer service and query resolution for Biffa's customers.
You will be the primary point of contact for customers, responding to their queries and resolving issues in a timely and professional manner.
Engage with vendors to resolve customer complaints and queries related to vendor services.
Administer customer accounts, including data cleansing, setting up temporary accounts, and dealing with invoice queries.
Communicate with the depot network to resolve customer queries.
Meet established goals for all metrics, including call and case quality, productivity, and call handling KPIs.
Complete proactive outbound calls to advise customers on changes to services or relaying other key information.
Requirements
Here's what we require:
Excellent communication and interpersonal skills.
Ability to work well alone and as part of a team.
Motivated and willing to take initiative.
Calm under pressure and able to multitask.
Excellent attention to detail.
Aptitude to work without supervision.
Benefits
And here's why you'll love working at Biffa:
24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
Generous pension.
Medical and dental scheme.
Cycle to work scheme.
Retail, leisure, and travel discounts.
Free parking on site.
A robust training and development programme.
About Biffa
Biffa is a leading waste management company that values diversity, equity, and inclusion. We believe in creating a working environment that represents our communities and generates the best outcomes for colleagues, customers, and stakeholders.
Join our team and be part of a company that's changing the way people think about waste.
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