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Customer Relations Assistant
1 month ago
IKEA Warrington are looking to welcome a Customer Relations Co-worker to join our fantastic Customer Relations team.
We are looking for co-workers who strives to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same.
The Start Date of employment will be: 17th of August 2024
Due to health and safety regulations you must be 18+ years old for this role.
WHAT WE OFFER
• £12.00 basic hourly rate
• Living Wage Foundation Employer
• hours working 3 days over 7 including 3 out of 4 weekends. the shifts range from 4-6 hours
• Operational hours are between 8.30am pm.
We have a variety of contract sizes available and can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
• 15% IKEA discount & I-Benefits discount portal helping you save £100's on High-street retailers
• Eat for free every day from our healthy meal options in our on-site Co-worker restaurant or enjoy even more options at a discounted rate
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Family Friendly policies & benefits
.. as well so much more
WHAT YOU'LL NEED TO HAVE
• Face-to-face customer service experience is preferred but not essential
• Checkout Experience
• Experience of working in a fast-paced environment and an ability to make decisions
• Ability to make decisions
• Enthusiastic about work and working with others in a team
WHAT YOU'LL BE DOING DAY TO DAY
You will be meeting our customers face to face, from greeting them at the main entrance, taking payment for goods and out checkouts and then ensuring that after-sales service is fast and efficient for our customers, handling complaints and claims in a friendly and efficient way.
No 2 days are ever the same but you will always create a positive experience for our customers, so they will want to return and shop with us again over time.
• Build loyalty by listening to our customers & using your knowledge of IKEA product range offer informed solutions.
• You work together with colleagues in other functions to improve the customer experience.
• Provide an efficient and accurate checkout experience in the store while working with daily and weekly service targets to drive service delivery.
This role is physically demanding with lots of walking and safe heavy lifting.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.
RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, there will be space to let us know during your application
Please attach an updated CV (cover letter/portfolio) with your application so we can get to know you better.
Shortlisted candidates will be invited by email to attend face to face interview.
We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email and we'll be happy
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