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Client Relations Specialist
2 months ago
Join Our Team as a Client Relations Specialist
We are thrilled to present an opportunity for a Client Relations Specialist to become a vital part of our organization within Vistry Group PLC.
Role Overview: As a Client Relations Specialist, your primary focus will be to deliver exceptional customer service by assisting clients throughout their journey.
Key Responsibilities:
- Serve as the initial point of contact for all inquiries and claims.
- Coordinate the receipt and resolution of remedial tasks following project completion.
- Manage the daily schedule of Customer Service operatives.
- Collaborate closely with the Customer Services Manager to oversee large-scale projects.
- Maintain consistent and clear communication with both clients and subcontractors until all issues are resolved to the client's satisfaction.
- Generate accurate and timely documentation for subcontractors.
- Follow up with subcontractors to ensure deadlines are achieved.
- Continuously seek opportunities to enhance service delivery and implement best practices.
What We Offer:
- Competitive base salary and annual performance bonus.
- Flexible working arrangements available.
- Up to 33 days of annual leave plus public holidays.
- Private healthcare coverage.
- Enhanced parental leave policies.
- Attractive contributory pension scheme.
- Life insurance equivalent to four times your annual salary.
- Share incentive programs.
We are committed to our core values of Integrity, Caring, and Quality, which guide our operations and interactions. Our collaborative approach enables us to foster sustainable communities where they are most needed.
At Vistry Group PLC, we pride ourselves on our diverse and inclusive culture, ensuring that all individuals are treated with respect and fairness. We are dedicated to providing reasonable adjustments during the application process to support all candidates.
