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Client Relations Coordinator

2 months ago

Warrington, Warrington, United Kingdom Fawkes & Reece (North) Full time
Client Relations Coordinator


A prominent construction firm is seeking a Client Relations Coordinator to enhance their customer service team, focusing on the administrative management of post-sales issues and retention releases.

Role Overview - Client Relations Coordinator


Based in a regional office, the Client Relations Coordinator will oversee and execute the administrative tasks associated with the transition of properties to clients and purchasers.

Key Responsibilities:


1. Organize the daily schedules of Customer Care Operatives, ensuring efficient coordination of tasks for both Open Market and Housing Association properties as needed.

2. Communicate and arrange subcontractor and supplier activities on a daily and weekly basis.

3. Manage all incoming correspondence to the Customer Care department via phone, mail, email, and fax promptly, ensuring all missed calls are returned.

4. Document all reported issues in the database and maintain up-to-date records and files.
5. Participate in Customer Care Team Meetings to discuss daily operational challenges and provide monthly updates.
6. Update schedules weekly and share them with the Customer Care Manager.
7. Obtain and approve quotes for necessary repairs, issue subcontractor orders and site instructions, and authorize material and plant requisitions, as well as sign off on invoices in the absence of the line manager.

8. Supervise the logging of after-hours calls received through the system, ensuring follow-up contact with each customer or resident is made first thing in the morning.

9. Provide regular updates to clients on contract schemes regarding new and ongoing issues on a daily and weekly basis.
10. Maintain weekly communication with new completion customers and coordinate any required work.Qualifications for the Client Relations Coordinator Role:


- A solid educational background with at least GCSE qualifications in English and Maths.

- NVQ Level 2 in Business Administration or NVQ Level 3 in Customer Care.
- Prior experience in a customer service-focused role within the construction sector.
- Strong interpersonal skills and effective time management abilities.
- A positive and adaptable approach to ensuring customer satisfaction.Benefits for the Client Relations Coordinator Role:


- Participation in a contributory pension scheme.

- Eligibility for a company bonus scheme.
If you are interested in learning more about the Client Relations Coordinator position, please submit your CV for consideration.