Customer Service Manager

2 months ago

Burton upon Trent, Staffordshire, United Kingdom Ernest Gordon Recruitment Limited Full time

Customer Service Manager (Construction)

30, ,000 + Training + Progression + 33 Days Holiday + Pension + 10% Bonus + Company Benefits

Burton

Are you a Customer Service Manager or similar looking for an exciting varied role within an industry leading construction who will give you the ability to progress as the company grows, receive bespoke training plans and receive a 10% bonus?

On offer is the opportunity to join a leading construction company with nearly 300 staff. They are punching up against other companies who hold large market shares. They have a better quality product and they are making headway year on year.

Your role will be 25% customer service based. Answering inbound calls, processing orders and ad hoc admin. The other 75% of your role will be managing the customer service team, dealing with escalations and ensuring standards are kept high across the department.

This role would suit a Customer Service Manager or similar looking for their next challenge within a leading manufacturer, who will allow you to take full ownership of the role, progress through the business and receive a generous benefits package.

The Role:
Answering inbound calls and processing orders
Managing the team and dealing with escalations
Monday to Friday role - 8:00-4:30
25 days holiday plus Bank Holidays

The Person:
Experience leading a customer service team
Good IT skills
Commutable to Burton

Reference: BBBH14442

Key Words: Sales processor, admin, Managing, leading, escalations, problem solving, customer service, windows, construction, rooflight, progression, Burton.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

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