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Customer Service Representative

2 months ago

Burton upon Trent, Staffordshire, United Kingdom Hope 4U Full time
About the Role

We are seeking a highly skilled and compassionate individual to join our team as a Customer Care Assistant at Hope 4U. As a key member of our team, you will play a vital role in providing guidance, support, and information to households in crisis.

Key Responsibilities
  • Deliver a Professional and Responsive Service
  • Advise clients on available benefit claims and potential grants
  • Support clients on housing issues
  • Create and maintain high standards of case recording
  • Refer clients to other agencies as appropriate
  • Keep all records confidential, safe, and accessible
Requirements
  • Ability to Interpret Information
  • Knowledge of domestic energy and affordable warmth issues
  • Knowledge of the housing sector
  • Knowledge of the benefit system
  • Ability to show empathy
  • Active listening skills
  • Adaptability
  • Excellent attention to detail and organization
  • Excellent IT skills and experience of commonly used packages
  • Excellent customer service skills and ability to manage difficult conversations
What We Offer
  • A friendly and flexible culture
  • A growing organization
  • A drive for continuous improvement
Entitlement to Work in the UK

A job offer will be subject to confirmation that you are permitted to work in the UK in accordance with the relevant provisions.

Diversity Monitoring

We recognize the positive value of diversity, promote equality, and challenge discrimination.