Customer Service Representative

5 days ago


Burton upon Trent, Staffordshire, United Kingdom Marshalls PLC Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our dynamic team at Marshalls PLC. As a key member of our Customer Services team, you will play a vital role in delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Relationship Building: Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
  • Problem Solving: Identify and resolve customer complaints and issues in a prompt and efficient manner, escalating complex cases to senior team members as needed.
  • Communication: Utilize excellent verbal and written communication skills to effectively communicate with customers, colleagues, and other stakeholders.
  • Process Improvement: Collaborate with the team to identify areas for process improvement and implement changes to enhance customer satisfaction and service delivery.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
  • Customer Focus: Demonstrate a strong customer-focused approach, with a passion for delivering exceptional customer experiences.
  • Problem Solving: Possess strong problem-solving skills, with the ability to identify and resolve customer complaints and issues in a timely and effective manner.
  • Teamwork: Demonstrate a willingness to work collaboratively as part of a team, with a focus on delivering exceptional customer service.
  • Adaptability: Be adaptable and flexible, with the ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, reflecting your skills and experience.
  • Professional Development: Opportunities for professional development and growth, with a focus on enhancing your skills and knowledge.
  • Collaborative Environment: A collaborative and supportive work environment, with a focus on teamwork and customer satisfaction.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.


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