Customer Service Representative

1 week ago


Burton upon Trent, Staffordshire, United Kingdom Marshalls PLC Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our dynamic Customer Services team at Marshalls PLC. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing timely support to our customers.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a professional and courteous manner.
  • Communication: Develop and maintain strong relationships with customers, colleagues, and stakeholders through effective communication and interpersonal skills.
  • Problem-Solving: Identify and resolve customer complaints and issues in a timely and efficient manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services to provide accurate and informed support to customers.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives, and contribute to a positive and supportive team environment.
Requirements
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and stakeholders.
  • Customer Focus: A customer-centric approach, with a passion for delivering exceptional customer experiences.
  • Problem-Solving Skills: Ability to identify and resolve customer complaints and issues in a timely and efficient manner.
  • Product Knowledge: In-depth knowledge of our products and services, with the ability to provide accurate and informed support to customers.
  • Teamwork: Ability to work collaboratively with colleagues to achieve team goals and objectives.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a company pension scheme and cycle-to-work scheme.
  • Professional Development: Opportunities for professional development and growth, with a focus on developing your skills and expertise.
  • Supportive Team Environment: A positive and supportive team environment, with a focus on collaboration and teamwork.


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