Customer Service Expert

6 days ago

Burton upon Trent, Staffordshire, United Kingdom Travel Trade Recruitment Full time

Job Title: Travel Consultant

Job Summary: We are seeking an experienced Travel Consultant to join our team at Travel Trade Recruitment. As a Travel Consultant, you will be responsible for providing exceptional customer service and sales expertise to our clients.

Key Responsibilities:

  • Customer Service: Provide professional, informative, and friendly responses to customer enquiries, building rapport and ensuring a positive customer experience.
  • Sales: Identify customer needs and match them to suitable products, converting enquiries into bookings and driving sales growth.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, staying up-to-date with industry trends and developments.
  • Communication: Communicate effectively with customers, colleagues, and management, using strong verbal and written communication skills.
  • Problem-Solving: Resolve customer complaints and issues in a professional and timely manner, ensuring customer satisfaction.

Requirements:

  • Experience: A minimum of [insert experience] years of experience in a sales or customer service role, preferably in the travel industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Knowledge: In-depth knowledge of the travel industry, including products, services, and industry trends.
  • Education: [Insert education requirements, if any].

What We Offer:

  • Competitive Salary: A competitive salary and commission structure, reflecting your sales performance.
  • Benefits: A range of benefits, including [insert benefits, such as health insurance, retirement plan, etc.].
  • Opportunities for Growth: Opportunities for career advancement and professional development, within a dynamic and growing company.

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