Service Desk Specialist

6 days ago

Burton upon Trent, Staffordshire, United Kingdom Wabtec Full time

About Wabtec Corporation

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. With a rich history spanning nearly four centuries, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Our Mission

We are committed to performance that drives progress, creating transportation solutions that move and improve the world. Our team of experts is dedicated to delivering better outcomes for global customers by speaking the language of industry.

Job Summary

We are seeking a tech-savvy problem solver with a passion for delivering exceptional IT support to join our team at the LH Group (a Division of Wabtec UK Ltd). As a Service Desk Specialist, you will play a crucial role in ensuring the integrity and reliability of our client computing environment while providing top-notch support to our users.

Key Responsibilities

  • Utilize critical thinking and adhere to standard operating procedures to effectively resolve IT support issues and tickets.
  • Identify and provide computer hardware, software, and various services in line with Service Level Agreements.
  • Thoroughly document hardware failures, installations, repairs, and removals in the Service Desk system.
  • Contribute to Service Desk support during acquisition integrations.
  • Manage and support ongoing Anti-virus and SCCM implementations to ensure system security.
  • Maintain accurate IT inventory documentation and manage IT stock using the Configuration Management Data Base (CMDB) within the Service Desk system.
  • Participate in the operations and monitoring of the IT environment.
  • Undertake tasks related to the PC lifecycle: Install, Move, Add, Change, Refresh, Stock, Dispose.
  • Configure, troubleshoot, and maintain phones, network printers, scanners, and MFUs.
  • Resolve backlogs for incidents and SRs, keeping end users informed of progress and conducting root cause analysis.
  • Obtain necessary approvals and procure hardware and software when required.
  • Provide on-site support as requested.

Requirements

  • Bachelor's degree or equivalent in a relevant discipline or a combination of relevant experience and certifications.
  • Proficiency in Windows 7/10 administration and usage.
  • Excellent understanding of PC Desktop/Laptop hardware.
  • Experience in supporting Audio/Video equipment.
  • Familiarity with ITIL Foundations.
  • Strong knowledge of TCP/IP networking is desirable (ICND1 certification preferred).
  • Apple Mac and iOS expertise is desirable.
  • Exceptional analytical and problem-solving skills.

About You

We value diversity and inclusiveness in our workplace and strive to employ talented people of varied backgrounds, experiences, and styles. If you don't have all the above criteria, we would still like to hear from you as we believe in expanding what is possible.

Equal Employment Opportunity

Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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