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Burton upon Trent, Staffordshire, United Kingdom Pertemps Bond Full time{"title": "Customer Service Administrator", "description": "Job SummaryPertemps Bond is seeking a highly organized and detail-oriented Customer Service Administrator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, processing purchase and sales orders, and ensuring seamless...
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Customer Service Coordinator
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Customer Service Coordinator
2 months ago
This is a full-time on-site position located at the Ischebeck Titan Group of Companies for a Customer Services / Hire and Sales Desk Coordinator. The role involves coordinating customer services, managing hire and sales desk operations, and ensuring smooth communication and support with clients.
Key Responsibilities- Be the 'single point of contact' support to communications and enquiries from internal and external customers
- Process of Hire & Sales orders, throughout the project lifecycle from initial order through to final return, closing and filing, in a timely and accurate manner
- Contract administration support to the field sales team for the hire and sale of equipment to the construction industry
- Take equipment hire and sales enquiries via telephone and/or email from internal (Sales team members) and external customers
- Check availability of transport to meet delivery and collection requirements as requested by customers and/or propose alternatives where necessary
- Process on hire and sale orders through the Company's computer system
- Process off hire instructions through the Company's computer system
- Process equipment returns through the Company's computer system
- Ensure that all project documentation is completed in a timely manner and up to date with a high level of attention to detail / accuracy at all times
- Prior experience in customer service, hire, or sales coordination
- Customer service skills
- Proficiency in MS Office and customer management systems
- Competitive benchmarked basic salary
- 10% pension
- 25 days holiday (Increase with service)
- Non contractual Bonus scheme
- Retail discounts
- Inclusive and vibrant work culture
- Plus many more flexible benefits tailored to your needs
