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Customer Service Coordinator
2 months ago
Job Summary
We are seeking a highly organized and customer-focused individual to join our Business Support team as a Service & Support Administrator. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring the seamless coordination of stock management and delivery of customer service.
Key Responsibilities
- Coordinate and administer a solar design enquiry pipeline, ensuring timely and accurate processing of customer inquiries.
- Order materials and assist with stock management, maintaining accurate records and ensuring efficient inventory levels.
- Plan and coordinate production requirements, working closely with internal stakeholders to meet customer demands.
- Handle customer queries and complaints, providing prompt and professional resolutions.
- Establish and maintain effective relationships with internal stakeholders, including Sales, Accounts, Logistics, and Production teams.
- Manage orders and stock levels on a daily, weekly, and monthly basis, ensuring accurate and up-to-date records.
Requirements
- Experience in planning and coordinating stock to ensure on-time deliveries.
- Ability to think on your feet and adapt well to changes in a fast-paced environment.
- Strong customer service experience, with a proven track record of delivering exceptional customer experiences.
- Desire and willingness to continuously develop product knowledge and sales skills.
- Excellent communication skills, both written and verbal.
- Proactive, flexible, and able to deliver with a high level of accuracy.
- Positive, personable, and an effective team player.
What We Offer
- Competitive salary and benefits package.
- Free onsite parking and cycle scheme.
- Training and development opportunities to enhance your skills and career.
- Generous pension scheme and health surveillance assessments.
- Non-contributory life assurance and 31 days annual leave (inclusive of bank holidays).
Working Arrangements
- Monday to Friday schedule.
- In-person work location.
