Customer Service Operations Manager in Construction

3 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Ernest Gordon Recruitment Limited Full time
Position: Customer Service Operations Manager (Construction)
Salary: £30,000 - £38,000 + Training + Career Advancement + 33 Days Holiday + Pension + 10% Bonus + Additional Company Benefits

Are you an experienced Customer Service Operations Manager or a similar professional seeking a dynamic and diverse role within a prominent construction firm? This opportunity offers the potential for career growth as the organization expands, along with tailored training programs and a performance-based bonus.

Join a well-established construction company with a workforce of nearly 300 employees, recognized for their superior product quality and consistent year-on-year growth.

Key Responsibilities:

  • Manage inbound customer inquiries and process orders efficiently.
  • Oversee the customer service team, addressing escalated issues and maintaining high service standards.
  • Work schedule: Monday to Friday, 8:00 AM - 4:30 PM, with 25 days of annual leave plus public holidays.

Candidate Profile:

  • Proven experience in leading a customer service team.
  • Strong IT proficiency.
  • Must be within a reasonable commuting distance.

This role is ideal for a Customer Service Operations Manager or a similar professional looking for their next opportunity within a leading manufacturer, offering the chance to take full responsibility for the position, advance within the organization, and enjoy a comprehensive benefits package.

By applying for this position, you acknowledge the terms and conditions, privacy policy, and disclaimers available on our website.



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