Customer Support Operations Supervisor

4 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Ernest Gordon Recruitment Limited Full time
Customer Support Operations Supervisor (Process Enhancement)
£30,000 - £38,000 + Training + Career Advancement + 33 Days Leave + Pension + 10% Bonus + Company Perks
Are you an Operations Supervisor with expertise in Process Enhancement seeking a dynamic and diverse position within a leading construction firm that offers opportunities for career growth, tailored training programs, and a 10% bonus?
This position presents the chance to join a prominent construction organization with a workforce of nearly 300 employees. They pride themselves on delivering superior quality products and consistently achieving year-on-year growth.
Your responsibilities will encompass Team Leadership and Process Enhancement, overseeing the customer support team, managing escalations, and ensuring high standards are maintained throughout the department. The organization undertakes improvement initiatives that you will be expected to lead.

This role is ideal for a Supervisor with a background in Process Enhancement or a related field, looking for their next opportunity within a top-tier manufacturer, who will empower you to take full control of your responsibilities, advance within the organization, and enjoy a comprehensive benefits package.


Key Responsibilities:

  • Overseeing the team and addressing customer service escalations
  • Emphasizing the continuous improvement of internal processes
  • Standard working hours - Monday to Friday, 8:00 AM to 4:30 PM, with 25 days of annual leave plus Bank Holidays
Skills required include: sales processing, administration, leadership, escalation management, problem-solving, customer service, and process improvement.

By engaging with this opportunity, you acknowledge the terms and conditions, privacy policy, and disclaimers available on our website.



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