Customer Support Team Supervisor

4 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Greene King Full time

Customer Support Team Supervisor

As a Customer Support Team Supervisor at Greene King, you will oversee a group of representatives dedicated to delivering outstanding service to our patrons at pubs and restaurants. Your role will involve managing team effectiveness, addressing customer inquiries through multiple platforms, and playing a key role in improving the overall service experience.

Key Responsibilities:

  • Organize resource distribution and monitor team attendance
  • Develop and maintain team schedules
  • Ensure the team meets performance targets
  • Offer coaching and constructive feedback
  • Motivate and nurture team members
  • Stay updated on industry developments and share pertinent information
  • Encourage personal growth and skill enhancement

Qualifications:

  • Strong commitment to providing exceptional customer service
  • Proven experience in managing workflows and personnel
  • Capability to meet high service expectations
  • Expertise in leading and enhancing team performance
  • Familiarity with IT tools and applications


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