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Client Relations Supervisor
2 months ago
We are excited to announce an opportunity within our esteemed membership service organization. As part of a close-knit and established team, you will play a vital role in the daily operations of our customer support division.
Position:
Client Relations Supervisor / Customer Support Supervisor
Employment Type:
Permanent, Full-time
Perks:
Flexible working arrangements, Comprehensive Health Coverage, 25 days of annual leave plus an additional day for your birthday and 8 public holidays, complimentary parking, health care benefits, and much more...
Working Hours:
Monday to Friday, 35 hours per week
Oversee and manage all facets of the daily functions of the Client Relations department.
Lead and mentor a dedicated team of Client Service representatives.
Deliver exceptional client support through various communication channels, including email and ticketing systems.
Establish and enforce standard operating procedures, customer service guidelines, and process documentation to enhance operational efficiency.
Remain informed about customer service technologies and platforms, ensuring adherence to data protection regulations.
Demonstrated experience in managing and directing Customer Support Departments.
Strong leadership and motivational abilities to inspire your team.
Experience in developing and implementing customer service policies and standard operating procedures.
Operational mindset with a focus on business outcomes.
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