Escalation Resolution Associate
1 month ago
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember.
Perks of Working at Viator
- Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.
- "Work your way" with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like.
- Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
- Donation matching. Give back? Give more We match qualifying charitable donations annually.
- Tuition assistance. Want to level up your career? We love to hear it Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
- Travel perks. We believe that travel is employee development, so we provide discounts and more.
- Employee assistance program. We're here for you with resources and programs to help you through life's challenges.
- Health benefits. We offer great coverage and competitive premiums.
- We aspire to lead. Tap into your talent, ambition, and knowledge to bring us - and you - to new heights.
- We're relentlessly curious. We push beyond the usual, the known, the "that's just how it's done."
- We're better together. We learn from, accept, respect, support, and value one another- and are creating something remarkable in the process.
- We serve our customers, always. We listen, question, respond, and strive for wow moments.
- We strive for better, not perfect. We won't get it right the first time - or every time. We'll provide a safe environment in which to make mistakes, iterate, improve, and grow.
- Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Working Hours: 37.5 per week, ability to work any 8hr shift Monday to Sunday, with home working for late shifts. We operate a 24hrs 7 days week environment; shift assigned to you may require that you work over weekends and public holidays. This is a UK remote position.
Basis Requirements:
- MUST BE LOCATED IN ENGLAND
- Minimum broadband connections of 25MB download speed and 10MB upload speed using a hard-wire Ethernet internet connection (no Wi-Fi). Proof of connectivity will be required
- A minimum of six months of experience in Customer Service in an office/call centre setting
- Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable
- Good command of English and Spanish (verbal and written)
- Typing, phone, and computer navigation skills
- Ability to cope well in a high pressure environment while maintaining high quality outputs
- Flexibility in work hours based on scheduling needs and customer demands
As an Escalation Resolution Associate you will be responsible for supporting our customers by resolving their queries through phone chat and email contacts, ensuring the highest delivery of customer satisfaction. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment.
If you are a people person and can deliver great customer service, this role is for you
Additional Required Skills:
- Be able to start September 2nd
- Customer Focus
- Spanish speaking/reading/writing
- Ability to empathise with and prioritise customer needs
- Uphold company values and respect every customer
- Exude patience and ownership with each customer
- Ability to resolve conflicts and set appropriate expectations with customers'
- Ability to determine customer needs and provide appropriate solutions
- Excellent time management skills with the ability to prioritise essential tasks
- Shifts are 16:00 to 00:30 or midnight to 08:30
- Ability to communicate clearly and concisely with both external customers and coworkers
- Ability to document customer account activities thoroughly and concisely
- Comprehension skills - ability to clearly understand and respond appropriately to the issues that customers present
- Composition skills - ability to consistently compose a grammatically correct concise, and accurate written response to customer issues
- Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome
- Ability to make appropriate decisions on behalf of the customer quickly and effectively
- Desire to continually learn
- Solution oriented and self-motivated
- Ability to effectively prioritise work time to ensure efficiency
- Ideally you will have previous call centre customer service experience
- Experience delivering service through multiple channels including phone, email, chat, video calls or service through social media would also be desirable
- A minimum of six months of experience handling escalated contacts with legal, regulatory, Governmental and/or PR implications
#LI-Remote
#Viator
-
Associate - Dispute Resolution Specialist
4 days ago
London, Greater London, United Kingdom CMC Consulting Ltd Full timeA unique opportunity for a skilled Associate M&A professional within Media is required for a highly reputable boutique International Investment Bank.Key ResponsibilitiesAs a seasoned M&A professional, you will be responsible for resolving complex disputes and conflicts within the Media industry.With a strong background in M&A, you will be expected to provide...
-
International Dispute Resolution Associate
2 months ago
London, Greater London, United Kingdom Gardner Halliday Full timeThis US law firm has one of the leading global dispute resolution practices and is seeking to recruit a junior or mid level associate to join its top tier team in London.The team work on a mix of litigation and arbitration, allowing associates a broad practice. The matters are prestigious, complex and all of significant value. You will be involved in...
-
Senior Financial Operations Manager
2 weeks ago
London, Greater London, United Kingdom NHS Resolution Full timePosition Type: PermanentSalary Range: AfC 8a £53,755 to £60,054Work Location: London / Leeds / Hybrid or RemoteWe are seeking a highly skilled Finance Manager to enhance our dynamic team. The ideal candidate will possess a wealth of experience in delivering top-tier financial reporting, forecasting, and analytical insights for NHS Resolution's indemnity...
-
Senior Finance Analyst
2 weeks ago
London, Greater London, United Kingdom NHS Resolution Full timePosition Type: PermanentSalary Range: AfC 8a £53,755 to £60,054Work Arrangement: Hybrid or RemoteWe are seeking a highly skilled Finance Manager to enhance our dynamic team. The ideal candidate will possess a robust background in delivering precise reporting, forecasting, and analytical insights for NHS Resolution's indemnity schemes, coupled with strong...
-
Associate - Dispute Resolution Specialist
4 days ago
London, Greater London, United Kingdom CMC Consulting Ltd Full timeA unique opportunity for a skilled Associate M&A professional within Media is required for a highly reputable boutique International Investment Bank. As a key member of the CMC Consulting Ltd team, you will be responsible for providing expert advice and support in the area of dispute resolution.Key ResponsibilitiesProvide expert advice on M&A transactions...
-
Head of Conflict Resolution
4 days ago
London, Greater London, United Kingdom Clyde & Co Full timeAbout the RoleClyde & Co is seeking a highly experienced and skilled professional to lead our Conflicts Resolution team. As the Head of Conflict Resolution, you will be responsible for developing and implementing a comprehensive conflicts management strategy that aligns with the firm's overall business objectives.Key ResponsibilitiesConflict Management...
-
Senior Finance Analyst
2 weeks ago
London, Greater London, United Kingdom NHS Resolution Full timePosition Type: PermanentSalary Range: AfC 8a £53,755 to £60,054Work Location: London / Leeds / Hybrid or RemoteWe are seeking a highly skilled Finance Manager to enhance our expanding finance department. The ideal candidate will possess a wealth of experience in delivering superior financial reporting, forecasting, and analytical services for NHS...
-
Construction Dispute Resolution Associate
2 months ago
London, Greater London, United Kingdom Michael Page Legal Full timeThis position is for a Construction Dispute Resolution Associate. The role requires a candidate who is adept at managing complex legal disputes within construction. Clients include private and public institutions, property owners, developers, funders, contractors, specialist sub-contractors, suppliers, construction/design consultants and insurers.Client...
-
Complaints Resolution Specialist
2 weeks ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeContract Type: 1 year with a Local AuthorityPosition Overview:The primary function of this role is to guarantee that residents receive a comprehensive and impartial evaluation of their grievances as they escalate to Stage 2 of the Complaints Procedure.You will take charge of crafting well-articulated responses, pinpointing areas for improvement, and...
-
Complaints Resolution Officer
3 days ago
London, Greater London, United Kingdom CRA GROUP LIMITED Full timeComplaints Resolution OfficerWe are seeking a highly skilled Complaints Resolution Officer to join our team at CRA GROUP LIMITED. As a key member of our organization, you will play a vital role in ensuring residents receive a fair and thorough review of their complaints.Key Responsibilities:Investigate and respond to complex complaints, including Stage 2...
-
Global Customer Escalations Team Supervisor
2 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeExciting Opportunity at DeliverooDeliveroo stands at the forefront of the food delivery sector, bridging the gap between consumers and their preferred eateries and shops. Our mission is to transform the shopping and dining experience, making it more accessible and enjoyable. We invite you to be part of our dynamic and innovative workplace where your insights...
-
Global Customer Service Escalations Leader
2 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeExciting Opportunity at DeliverooDeliveroo stands at the forefront of the food delivery sector, bridging the gap between consumers and their preferred dining establishments. Our goal is to transform the shopping and dining experience, making it more accessible and enjoyable. Become part of our dynamic and innovative workplace where your insights are...
-
Global Customer Service Escalations Leader
2 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeExciting Opportunity at DeliverooDeliveroo stands at the forefront of the food delivery sector, bridging the gap between consumers and their preferred dining establishments. Our mission is to transform the shopping and dining experience, making it more accessible and enjoyable. We foster a dynamic and innovative workplace where your insights are appreciated...
-
Investment Relations Associate
3 days ago
London, Greater London, United Kingdom Barings Full timeAbout the RoleWe are seeking a highly skilled Investment Relations Associate to join our Global Investor Relations Team at Barings. As an Investment Relations Associate, you will play a critical role in providing exceptional support to our clients and internal stakeholders.Key ResponsibilitiesMonitor and respond to queries from internal and external parties...
-
Customer Claims Resolution Manager
2 weeks ago
London, Greater London, United Kingdom som3 Recruitment Full timeJob OverviewPosition: Claims Resolution ExpertLocation: Hybrid model with remote and on-site workSalary: Competitive base salary with comprehensive benefitsType: Permanent employment opportunityRole SummaryAs a Claims Resolution Expert at som3 Recruitment, you will report directly to the Resolution Team Manager and the Resolution Technical Manager. Your...
-
Dispute Resolution Partner
2 months ago
London, Greater London, United Kingdom CV-Library Full timeI am working exclusively on a fantastic opportunity for an experienced and self-driven Dispute Resolution Lawyer to join either as Senior Associate or Partner. The firm has been recognised as one of the "Firms to Watch 2024" in the Legal 500 and has a strong London presence.They are a dynamic and forward-thinking firm with well-recognised and...
-
Associate, Recovery and Resolution Planning
2 weeks ago
London, Greater London, United Kingdom Goldman Sachs Full timeOUR IMPACT Controllers play a vital role in ensuring that the organization adheres to all financial control and reporting requirements of a global, regulated, and publicly traded financial institution. Our experts assess the profitability and risks associated with every facet of the firm's operations. Controllers also guarantee that the firm's activities...
-
Customer Claims Resolution Consultant
2 weeks ago
London, Greater London, United Kingdom som3 Recruitment Full timeJob OverviewPosition: Claims Resolution ExpertLocation: Hybrid work model - 3 days remote, 2 days on-siteSalary: Competitive base salary with comprehensive benefitsType: Permanent employment opportunityRole SummaryAs a key member of the Resolution Team, reporting directly to the Resolution Team Manager, you will oversee the management of new failed firms and...
-
Investment Relations Associate
3 days ago
London, Greater London, United Kingdom Barings Full timeAbout the RoleWe are seeking a highly skilled Investment Relations Associate to join our Global Investor Relations Team at Barings. As a key member of the team, you will be responsible for providing exceptional support to our clients and internal stakeholders.Key ResponsibilitiesMonitor and respond to queries from internal and external parties in a timely...
-
Claims Resolution Expert
2 weeks ago
London, Greater London, United Kingdom Financial Services Compensation Scheme Full timeLocation: Hybrid work model available. Hours: Full-time position with flexible work options. Role Overview: As a pivotal member of the Resolution Team, you will report directly to the Resolution Team Manager or Resolution Technical Manager. Your primary responsibility will be to oversee the management of new failed firms and facilitate the resolution of...