Global Customer Escalations Team Supervisor
3 weeks ago
Exciting Opportunity at Deliveroo
Deliveroo stands at the forefront of the food delivery sector, bridging the gap between consumers and their preferred eateries and shops. Our mission is to transform the shopping and dining experience, making it more accessible and enjoyable. We invite you to be part of our dynamic and innovative workplace where your insights are appreciated and independence is promoted.
We are on the lookout for a Global Escalations Contact Centre Team Supervisor to enhance our Customer Service division. In this pivotal role, you will oversee a team focused on addressing customer issues and refining our processes to guarantee a smooth experience for all parties involved.
Key Responsibilities:
- Oversee team performance through the use of analytical insights
- Remain updated on customer challenges and patterns to offer effective resolutions
- Recruit and mentor team members, nurturing a culture of ongoing development
- Collaborate with stakeholders to formulate and enhance customer service protocols
- Manage customer escalations to ensure a favorable customer journey
- Lead initiatives aimed at achieving and surpassing team objectives
Qualifications:
- Excellent communication abilities in English
- Prior experience in managing teams
- Capability to excel in a fast-paced environment and drive outcomes
- Familiarity with Customer Service platforms
If you are dedicated to operational excellence and exceptional customer service, this position aligns perfectly with your aspirations. At Deliveroo, we foster a diverse and inclusive environment where your contributions are recognized.
Perks:
- 25 days of vacation plus paid public holidays
- Health and wellness programs
- Employee support initiatives
- Company-sponsored team meals and events
- Access to online learning opportunities
Workplace & Benefits:
At Deliveroo, we prioritize our employees' well-being and provide a range of benefits including healthcare, parental leave, and generous annual leave policies. We are committed to diversity and inclusion throughout our hiring practices.
If you have a passion for food and wish to engage in a rapidly evolving industry, we encourage you to consider this opportunity at Deliveroo.
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