Global Customer Service Escalations Leader

3 weeks ago

London, Greater London, United Kingdom Deliveroo Full time

Exciting Opportunity at Deliveroo

Deliveroo stands at the forefront of the food delivery sector, bridging the gap between consumers and their preferred dining establishments. Our goal is to transform the shopping and dining experience, making it more accessible and enjoyable. Become part of our dynamic and innovative workplace where your insights are appreciated and independence is promoted.

We are on the lookout for a Global Escalations Contact Centre Team Leader to enhance our Customer Service division. In this pivotal role, you will oversee a team focused on addressing customer issues and refining our processes to guarantee a smooth experience for all parties involved.

Key Responsibilities:

  • Monitor team performance through data analysis
  • Stay updated on customer challenges and patterns to offer effective resolutions
  • Recruit and mentor team members, nurturing a culture of ongoing development
  • Collaborate with stakeholders to create and improve customer service protocols
  • Manage customer escalations to ensure a satisfactory customer journey
  • Lead initiatives to achieve and surpass team objectives

Essential Qualifications:

  • Excellent communication abilities in English
  • Demonstrated experience in team leadership
  • Capability to excel in a fast-paced environment and drive outcomes
  • Familiarity with Customer Service platforms

If you have a passion for enhancing operations and providing outstanding customer service, this position aligns perfectly with your aspirations. At Deliveroo, we foster a diverse and inclusive environment where your input is recognized.

Perks and Benefits:

  • 25 days of vacation plus paid public holidays
  • Health and wellness initiatives
  • Employee support programs
  • Company-sponsored team meals and events
  • Access to online learning opportunities

Workplace Culture & Benefits:

At Deliveroo, we prioritize our employees' well-being and provide a range of benefits, including healthcare, parental leave, and generous vacation policies. We are dedicated to promoting diversity and inclusion throughout our hiring practices.

If you are enthusiastic about the food industry and wish to contribute to a rapidly evolving sector, we encourage you to consider this opportunity with Deliveroo.

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