Resident Liaison Officer
1 month ago
Welcome to our team
We are currently looking for a Resident Liaison Officer based in Birmingham. As a Resident Liaison Officer, you will be responsible for maintaining effective communication between the council and residents.
Your main tasks will include:
- Being the main point of contact for tenants
- Coordinating maintenance work
- Providing support and assistance to tenants
- Engaging with the community
- Resolving complaints satisfactorily
- Maintaining accurate documentation
- Ensuring compliance with health and safety regulations
Key requirements for this role include:
- Previous experience in customer service or liaison roles
- Strong communication and interpersonal skills
- Problem-solving abilities
- Knowledge of housing regulations
- Empathy and commitment to providing excellent service
- Organisational skills and attention to detail
- Flexibility to handle unexpected situations
If you are interested in joining our team, please complete the application process.
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