Resident Liaison Officer

1 month ago


Birmingham, Birmingham, United Kingdom Daniel Owen Ltd Full time

Welcome to our team

We are currently looking for a Resident Liaison Officer based in Birmingham. As a Resident Liaison Officer, you will be responsible for maintaining effective communication between the council and residents.

Your main tasks will include:

  • Being the main point of contact for tenants
  • Coordinating maintenance work
  • Providing support and assistance to tenants
  • Engaging with the community
  • Resolving complaints satisfactorily
  • Maintaining accurate documentation
  • Ensuring compliance with health and safety regulations

Key requirements for this role include:

  • Previous experience in customer service or liaison roles
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Knowledge of housing regulations
  • Empathy and commitment to providing excellent service
  • Organisational skills and attention to detail
  • Flexibility to handle unexpected situations

If you are interested in joining our team, please complete the application process.



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