Customer Liaison Officer R&M Specialist

2 months ago


Birmingham, Birmingham, United Kingdom Fortem Cares Full time

About the Role

Fortem Cares is seeking an experienced and confident Customer Liaison Officer to join our team, working on the Repairs & Maintenance side. As a key member of our team, you will play a vital role in delivering and improving the level of customer and client satisfaction across the planned works project.

Key Responsibilities

• Engage with tenants and residents to ensure a clear understanding of the nature and scope of works happening.

• Coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively.

• Liaise with customers and residents to resolve problems proactively.

Requirements

• Previous experience of working in a customer-facing environment.

• Ability to deal with sensitive situations.

• Resilience and strong negotiation skills.

• Full Driving Licence.

• Proficiency in Microsoft Office.

Desirable Criteria

• Previous undertaking of a similar role.

• Awareness of diversity issues.

Personal Qualities

We are looking for a candidate who is a fantastic communicator, someone who enjoys meeting people, attending different sites, and resolving problems proactively. At Fortem Cares, we value a balance of skills and experience, but just as important to us are your values and behaviours.



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