Customer Liaison Officer R&M

2 weeks ago

Birmingham, Birmingham, United Kingdom Fortem Cares Full time

The Role

We are currently recruiting for an experienced and confident Customer Liaison Officer to join our team at Fortem Cares, working on the Repairs & Maintenance side. This is a full-time position that requires delivering and improving the level of customer and client satisfaction across the planned works project, through engaging tenants and offering support to the Site Manager in their duties.

Benefits

• 25 days annual leave + bank holidays & your birthday off
• Pay review every January
• 26 weeks full pay maternity leave
• 8 weeks full pay paternity leave
• Discounted gym memberships at national and local gyms
• Up to £3,000 colleague referral fee
• Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

The Project

Working on planned maintenance and refurbishments/renewals, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works happening. You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule.

Essential and Desirable Criteria

Essential Criteria
• Previous experience of working in a customer facing environment
• Ability to deal with sensitive situations
• Resilience and strong negotiation skills
• Full Driving Licence
• Proficiency in Microsoft Office
Desirable Criteria
• Previous undertaking of a similar role
• Awareness of diversity issues
Fortem Cares embraces diversity in the workplace and encourages applications from all sectors of the community.

Personal Qualities

We are looking for a candidate who is a fantastic communicator, someone who enjoys meeting people, attending different sites and resolving problems pro-actively. At Fortem Cares, we look for a balance of skills and experience but just as important to us are your values and behaviours.

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