Customer Liaison Officer R&M

1 week ago

Birmingham, Birmingham, United Kingdom Fortem Cares Full time

The Role

At Fortem Cares, we are seeking an experienced and confident Customer Liaison Officer to join our team in Birmingham, working on the Repairs & Maintenance side.

As a Customer Liaison Officer, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works happening.

You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule.

Key Responsibilities

  • Deliver and improve the level of customer and client satisfaction across the planned works project
  • Engage tenants and offer support to the Site Manager in their duties
  • Coordinate access arrangements and resolve issues or concerns

Requirements

  • Previous experience of working in a customer-facing environment
  • Ability to deal with sensitive situations
  • Resilience and strong negotiation skills
  • Full Driving Licence
  • Proficiency in Microsoft Office

What We Offer

  • 25 days annual leave + bank holidays & your birthday off
  • Pay review every January
  • 26 weeks full pay maternity leave
  • 8 weeks full pay paternity leave
  • Discounted gym memberships at national and local gyms
  • Up to £3,000 colleague referral fee
  • Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

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