Customer Liaison Officer

4 weeks ago

Birmingham, Birmingham, United Kingdom EQUANS Full time
Customer Liaison Officer

We are seeking a highly skilled and experienced Customer Liaison Officer to join our team in Birmingham. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide consultation and support to residents prior to, during, and after works to their homes, ensuring high levels of customer satisfaction.
  • Manage the customer/resident journey while following client and company engagement procedures.
  • Develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community, and the Customer Care Department.
  • Carry out choice events, consultation events, and individual consultation with residents regarding future work.
  • Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Clients customer care team where appropriate.
  • Agree access arrangements with the resident and book appointments to enable the work to their home.
  • Organize and provide support needs: packing boxes, dust sheets, storage, and other facilities as required and agreed.
What We Offer:
  • A competitive salary and benefits package, including 24 days annual leave, life cover, employee discount shopping schemes, gym membership discounts, cycle to work scheme, holiday purchase scheme, and corporate social responsibility days.
  • A broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programs.
  • Access to our growing employee networks, including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network), and our Disability Network.
  • A 24/7 Employee Assistance Program and access to mental wellbeing app.
Requirements:
  • Previous experience within a customer service-based role.
  • Previous resident liaison experience within the construction/social housing sector.
  • Basic understanding of construction and social housing.
  • Familiarization of GDPR regulations.
  • Computer literate in MS office.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer service and have the skills and experience required for this role, please click below to register and apply.

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