Customer Liaison Officer for Repairs and Maintenance

6 days ago


Birmingham, Birmingham, United Kingdom Fortem Cares Full time

The Role

We are currently recruiting for an experienced and confident Customer Liaison Officer to join our team at Fortem Cares, working on the Repairs & Maintenance side.

As a Customer Liaison Officer, you will aim to deliver and improve the level of customer and client satisfaction across the planned works project, through engaging tenants and offering support to the Site Manager in their duties.

Benefits

• 25 days annual leave + bank holidays & your birthday off

• Pay review every January

• 26 weeks full pay maternity leave

• 8 weeks full pay paternity leave

• Discounted gym memberships at national and local gyms

• Up to £3,000 colleague referral fee

• Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

The Project

Working on planned maintenance and refurbishments/renewals, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works happening.

You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule.

Essential and Desirable Criteria

Essential Criteria

• Previous experience of working in a customer facing environment

• Ability to deal with sensitive situations

• Resilience and strong negotiation skills

• Full Driving Licence

• Proficiency in Microsoft Office

Desirable Criteria

• Previous undertaking of a similar role

• Awareness of diversity issues

Fortem Cares embraces diversity in the workplace and encourages applications from all sectors of the community.

Personal Qualities

We are looking for a candidate who is a fantastic communicator, someone who enjoys meeting people, attending different sites and resolving problems pro-actively. At Fortem Cares, we look for a balance of skills and experience but just as important to us are your values and behaviours.



  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleAt Fortem Cares, we are seeking an experienced and confident Customer Liaison Officer to join our team in Birmingham, working on the Repairs & Maintenance side.As a Customer Liaison Officer, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleWe are seeking an experienced and confident Customer Liaison Officer to join our team at Fortem Cares, working on the Repairs & Maintenance side in Birmingham. As a key member of our team, you will play a vital role in delivering and improving customer and client satisfaction across the planned works project.Key ResponsibilitiesEngage with tenants...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleWe are seeking an experienced and confident Customer Liaison Officer to join our team at Fortem Cares, working on the Repairs & Maintenance side in Birmingham. As a key member of our team, you will play a vital role in delivering and improving customer and client satisfaction across the planned works project.Key ResponsibilitiesEngage with tenants...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleWe are currently recruiting for an experienced and confident Customer Liaison Officer to join our team at Fortem Cares, working on the Repairs & Maintenance side. This is a full-time position that requires delivering and improving the level of customer and client satisfaction across the planned works project, through engaging tenants and offering...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleWe are currently recruiting for an experienced and confident Customer Liaison Officer to join our team at Fortem Cares, working on the Repairs & Maintenance side. This is a full-time position that requires delivering and improving the level of customer and client satisfaction across the planned works project, through engaging tenants and offering...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleWe are seeking an experienced and confident Customer Liaison Officer to join our team at Fortem Cares, working on the Repairs & Maintenance side in Birmingham. As a key member of our team, you will play a vital role in delivering and improving customer and client satisfaction across the planned works project.Key Responsibilities• Engage with...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleWe are seeking an experienced and confident Customer Liaison Officer to join our team at Fortem Cares, working on the Repairs & Maintenance side in Birmingham. As a key member of our team, you will play a vital role in delivering and improving customer and client satisfaction across the planned works project.Key Responsibilities• Engage with...


  • Birmingham, Birmingham, United Kingdom EQUANS Full time

    Customer Liaison OfficerWe are seeking a highly skilled and experienced Customer Liaison Officer to join our team in Birmingham. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met and exceeded.Key Responsibilities:Provide consultation and support to...


  • Birmingham, Birmingham, United Kingdom EQUANS Full time

    Customer Liaison OfficerWe are seeking a highly skilled and experienced Customer Liaison Officer to join our team in Birmingham. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met and exceeded.Key Responsibilities:Provide consultation and support to...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    About the RoleFortem Cares is seeking an experienced and confident Customer Liaison Officer to join our team, working on the Repairs & Maintenance side. As a key member of our team, you will play a vital role in delivering and improving the level of customer and client satisfaction across the planned works project.Key Responsibilities• Engage with tenants...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    About the RoleFortem Cares is seeking an experienced and confident Customer Liaison Officer to join our team, working on the Repairs & Maintenance side. As a key member of our team, you will play a vital role in delivering and improving the level of customer and client satisfaction across the planned works project.Key Responsibilities• Engage with tenants...


  • Birmingham, Birmingham, United Kingdom Equans Full time

    Customer Liaison OfficerEquans is seeking a Customer Liaison Officer to join our team in Birmingham on a permanent basis. This is a full-time role that offers a competitive salary, company vehicle, and benefits package.Key Responsibilities:Provide consultation and support to residents prior to, during, and after works to their homes, ensuring high levels of...


  • Birmingham, Birmingham, United Kingdom Equans Full time

    Customer Liaison OfficerEquans is seeking a Customer Liaison Officer to join our team in Birmingham on a permanent basis. This is a full-time role that offers a competitive salary, company vehicle, and benefits package.Key Responsibilities:Provide consultation and support to residents prior to, during, and after works to their homes, ensuring high levels of...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleWe are seeking an experienced and confident Customer Liaison Officer to join our team at Fortem Cares, working on the Repairs & Maintenance side in Birmingham. As a key member of our team, you will play a vital role in delivering and improving customer and client satisfaction across the planned works project.Key ResponsibilitiesYou will engage with...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleWe are seeking an experienced and confident Customer Liaison Officer to join our team at Fortem Cares, working on the Repairs & Maintenance side in Birmingham. As a key member of our team, you will play a vital role in delivering and improving customer and client satisfaction across the planned works project.Key ResponsibilitiesYou will engage with...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleWe are seeking an experienced and confident Customer Liaison Officer to join our team at Fortem Cares, working on the Repairs & Maintenance side in Birmingham. As a key member of our team, you will play a vital role in delivering and improving customer and client satisfaction across the planned works project.Key ResponsibilitiesYou will engage with...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleWe are seeking an experienced and confident Customer Liaison Officer to join our team at Fortem Cares, working on the Repairs & Maintenance side in Birmingham. As a key member of our team, you will play a vital role in delivering and improving customer and client satisfaction across the planned works project.Key ResponsibilitiesYou will engage with...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleWe are seeking an experienced and confident Customer Liaison Officer to join our team at Fortem Cares, working on the Repairs & Maintenance side in Birmingham. As a key member of our team, you will play a vital role in delivering and improving customer and client satisfaction across the planned works project.Key ResponsibilitiesYou will engage with...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleWe are seeking an experienced and confident Customer Liaison Officer to join our team at Fortem Cares, working on the Repairs & Maintenance side in Birmingham. As a key member of our team, you will play a vital role in delivering and improving customer and client satisfaction across the planned works project.Key ResponsibilitiesYou will engage with...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleWe are seeking an experienced and confident Customer Liaison Officer to join our team at Fortem Cares, working on the Repairs & Maintenance side in Birmingham. As a key member of our team, you will play a vital role in delivering and improving customer and client satisfaction across the planned works project.Key ResponsibilitiesYou will engage with...