Customer Liaison Officer R&M Specialist

5 days ago


Birmingham, Birmingham, United Kingdom Fortem Cares Full time
Job Description

We are seeking an experienced and confident Customer Liaison Officer to join our team at Fortem Cares in Birmingham, working on the Repairs & Maintenance side.

The Role

This full-time position involves delivering and improving customer and client satisfaction across planned works projects through engaging tenants and supporting the Site Manager in their duties.

Key Responsibilities
  • Coordinate access arrangements for planned maintenance and refurbishments/renewals
  • Liaise with customers and residents to ensure a clear understanding of works happening
  • Resolve issues or concerns quickly and effectively to complete works on schedule
Requirements

To succeed in this role, you will need:

  • Previous experience in a customer-facing environment
  • Ability to deal with sensitive situations
  • Resilience and strong negotiation skills
  • A full driving licence
  • Proficiency in Microsoft Office
Benefits

We offer a competitive salary range of £25,000 - £35,000 per annum, depending on experience. Other benefits include:

  • 25 days annual leave + bank holidays & your birthday off
  • Pay review every January
  • 26 weeks full pay maternity leave
  • 8 weeks full pay paternity leave
  • Discounted gym memberships at national and local gyms
  • Up to £3,000 colleague referral fee
  • Dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more
About Us

Fortem Cares is committed to diversity and equality in the workplace. We encourage applications from all sectors of the community.



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