Resident Liaison Officer

4 days ago


Birmingham, Birmingham, United Kingdom Fawkes and Reece Full time

We are seeking an experienced Resident Liaison Officer to join our client, a leading specialist in decarbonisation and energy efficiency works, on a permanent basis.

This is a fantastic opportunity to work on a project in Birmingham, delivering cavity & loft insulation, external wall insulation, and new windows and doors to tenanted properties.

As a Resident Liaison Officer, you will develop positive relationships with residents to provide information and support during the works. Your key responsibilities will include:

  • Conducting pre-entry visits and company inductions
  • Collecting tenancy agreements and approval forms
  • Visiting tenants in their homes to advise them on work schedules and progress
  • Acting as the main point of contact for residents and resolving any issues or queries
  • Establishing working relationships with neighbourhood housing associations
  • Visiting empty houses to advise potential tenants on completion dates
  • Attending and chairing tenant forum meetings to keep residents informed
  • Monitoring customer complaints and resolving potential issues
  • Tracking customer satisfaction

To be successful in this role, you will have experience working in the social housing sector, ideally in a similar role, dealing with residents on a daily basis. A full driving license is essential, with the option for a van or car allowance.

The salary for this position is up to £28,000, plus a £3,000 car allowance or van.



  • Birmingham, Birmingham, United Kingdom Daniel Owen Ltd Full time

    Welcome to our teamWe are currently looking for a Resident Liaison Officer based in Birmingham. As a Resident Liaison Officer, you will be responsible for maintaining effective communication between the council and residents. Your main tasks will include:Being the main point of contact for tenantsCoordinating maintenance workProviding support and assistance...


  • Birmingham, Birmingham, United Kingdom Fawkes and Reece Full time

    Job Summary:Fawkes and Reece is seeking an experienced Resident Liaison Officer to join their team on a permanent basis. As a key member of the team, you will be responsible for developing positive relationships with residents in order to provide information and support during energy efficiency works.Key Responsibilities:Conduct pre-entry visits and company...


  • Birmingham, Birmingham, United Kingdom Fawkes and Reece Full time

    Job Summary:Fawkes and Reece is seeking an experienced Resident Liaison Officer to join their team on a permanent basis. As a key member of the team, you will be responsible for developing positive relationships with residents in order to provide information and support during energy efficiency works.Key Responsibilities:Conduct pre-entry visits and company...


  • Birmingham, Birmingham, United Kingdom Fawkes & Reece (North) Full time

    We are seeking an experienced Resident Liaison Officer to join our team at Fawkes & Reece (North) on a permanent basis.This is a fantastic opportunity to work with a leading specialist in decarbonisation and energy efficiency works, delivering cavity and loft insulation, external wall insulation, and new windows and doors to tenanted properties in...


  • Birmingham, Birmingham, United Kingdom Fawkes & Reece (North) Full time

    We are seeking an experienced Resident Liaison Officer to join our team at Fawkes & Reece (North) on a permanent basis.This is a fantastic opportunity to work with a leading specialist in decarbonisation and energy efficiency works, delivering cavity and loft insulation, external wall insulation, and new windows and doors to tenanted properties in...


  • Birmingham, Birmingham, United Kingdom Fawkes & Reece (North) Full time

    We are seeking an experienced Resident Liaison Officer to join our team at Fawkes & Reece (North) on a permanent basis.This is a fantastic opportunity to work with a leading specialist in decarbonisation and energy efficiency works, delivering cavity and loft insulation, external wall insulation, and new windows and doors to tenanted properties in...


  • Birmingham, Birmingham, United Kingdom Fawkes and Reece Full time

    About the Role:Fawkes and Reece is seeking an experienced Resident Liaison Officer to join their team on a permanent basis. As a leading specialist in decarbonisation and energy efficiency works, the company is looking for a skilled professional to develop positive relationships with residents and provide information and support during various projects.Key...


  • Birmingham, Birmingham, United Kingdom Fawkes and Reece Full time

    About the Role:Fawkes and Reece is seeking an experienced Resident Liaison Officer to join their team on a permanent basis. As a leading specialist in decarbonisation and energy efficiency works, the company is looking for a skilled professional to develop positive relationships with residents and provide information and support during various projects.Key...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    About the RoleFortem Cares is seeking an experienced and confident Customer Liaison Officer to join our team, working on the Repairs & Maintenance side. As a key member of our team, you will play a vital role in delivering and improving the level of customer and client satisfaction across the planned works project.Key Responsibilities• Engage with tenants...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    About the RoleFortem Cares is seeking an experienced and confident Customer Liaison Officer to join our team, working on the Repairs & Maintenance side. As a key member of our team, you will play a vital role in delivering and improving the level of customer and client satisfaction across the planned works project.Key Responsibilities• Engage with tenants...


  • Birmingham, Birmingham, United Kingdom Crooton Ltd Full time £40,000

    Lead Qualifications Liaison Officer We invite you to explore an exceptional opportunity detailed below. Location: Midlands preferred home based Salary: £42,179 per annum Hours: Full time, 36 hours per week Contract Type: 1 year FTC, Maternity Cover Crooton Ltd is seeking a highly skilled individual to fill the role of Lead Qualifications Liaison...


  • Birmingham, Birmingham, United Kingdom PSR Solutions Full time

    Position OverviewPSR Solutions is seeking a dedicated Community Engagement Officer to join our team. This role is essential in ensuring the effective management of projects by fostering and sustaining positive interactions among residents, subcontractors, client representatives, and internal teams.Key ResponsibilitiesPolicy Implementation: Ensure adherence...


  • Birmingham, Birmingham, United Kingdom Modus Personnel Ltd Full time

    We are seeking a highly skilled Customer Liaison Officer to join our client's team at Modus Personnel Ltd, a leading provider of renewable energy solutions.The successful candidate will be responsible for building and maintaining strong relationships with customers, ensuring their needs are met and exceeded.Key responsibilities will include:Providing...


  • Birmingham, Birmingham, United Kingdom Modus Personnel Ltd Full time

    We are seeking a highly skilled Customer Liaison Officer to join our client's team at Modus Personnel Ltd, a leading provider of renewable energy solutions.The successful candidate will be responsible for building and maintaining strong relationships with customers, ensuring their needs are met and exceeded.Key responsibilities will include:Providing...


  • Birmingham, Birmingham, United Kingdom Onecall Consultants Full time

    About the RoleWe are seeking a highly skilled Customer Liaison Officer to join our team at Onecall Consultants. As a key member of our organization, you will play a vital role in facilitating communication between different parties and ensuring smooth operations.Key ResponsibilitiesData Analysis and Insights: Analyze data and reports to provide valuable...


  • Birmingham, Birmingham, United Kingdom urbanbubble Full time

    About the RoleWe are seeking a highly skilled and motivated Resident Services Assistant to join our team at urbanbubble. As a key member of our community, you will play a vital role in delivering exceptional customer service to our residents and prospects.Key ResponsibilitiesManage prospect/leads from our internal management system, providing timely and...


  • Birmingham, Birmingham, United Kingdom urbanbubble Full time

    About the RoleWe are seeking a highly skilled and motivated Resident Services Assistant to join our team at urbanbubble. As a key member of our community, you will play a vital role in delivering exceptional customer service to our residents and prospects.Key ResponsibilitiesManage prospect/leads from our internal management system, providing timely and...


  • Birmingham, Birmingham, United Kingdom urbanbubble Full time

    About the RoleWe are seeking a highly skilled and motivated Resident Services Assistant to join our team at urbanbubble. As a key member of our community team, you will play a vital role in delivering exceptional customer service to our residents and ensuring the smooth management of tenancies.Key ResponsibilitiesManage prospect and lead interactions,...


  • Birmingham, Birmingham, United Kingdom urbanbubble Full time

    About the RoleWe are seeking a highly skilled and motivated Resident Services Assistant to join our team at urbanbubble. As a key member of our community team, you will play a vital role in delivering exceptional customer service to our residents and ensuring the smooth management of tenancies.Key ResponsibilitiesManage prospect and lead interactions,...


  • Birmingham, Birmingham, United Kingdom LTF Recruitment Ltd Full time

    Campus Safety Liaison OfficerLTF Recruitment Ltd is seeking a dedicated and experienced individual to fill the role of Campus Safety Liaison Officer. This position is based in a large and successful educational institution, with opportunities to work across multiple sites.Key Responsibilities:Deliver a high-quality Security and wellbeing service to all...