Weekday Late Supervisor

2 months ago

Leicester, Leicester, United Kingdom Otis Elevator Company Full time

Date Posted:

Country:

United Kingdom

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Customer Service Team Leader

Competitive Salary + Pension + Benefits

If you live in a city, chances are we give you a lift or play a role in keeping you moving every day. Otis is the world's leading manufacturer, installer and servicer of elevators, escalators and moving walkways.

Every day we move more than 2 billion people. Our current focus more than ever, is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are looking for a Customer Service Team Leader to work within our Contact Call Centre in Leicester.

What's on offer;

  • You'll be offered top-class, in-house training giving you the knowledge and tools to deal with a wide range of queries.
  • An insight into a highly technical field, giving you the chance to get your foot in the door with a global company that put you at heart of our business. We'll ensure you're the best you can be through personal and professional development, hopefully leading to internal moves.
  • A dedicated weekend shift pattern, allowing you the opportunity to gain exposure to a high volume call centre, whilst studying, Ideal for students.

You're day to day.

  • Manage team performance ensuring quality customer call handling and prompt dispatch of engineer calls achieving contracted client KPI's
  • Prepare cover rota's for all UK regions taking remedial action where required
  • Drive engineer safety through our "All Safe" system at all times
  • Monitor notes added to the CRM system by agents for quality and accuracy
  • Conduct agent 1-2-1 meetings on a regular monthly basis giving feedback and support where required
  • Act as an escalation interface for field colleagues and on-call managers
  • Identify areas of improvement within the existing way of working and implement following necessary discussion

What you'll need:

  • Strong communication skills, both verbally and written.
  • Great coaching, mentoring and Leadership experience, ideally within a busy call centre.
  • Proven experience dealing with a high workload, able to work both proactively and reactively to resolve external complaints.
  • Great customer services skills, weather gained within the hospitality or retail sectors. As long as you can understand, empathies and provide a customer focused journey.
  • Have a "right first time" mentality, looking to go above a beyond to rectify technical issues, which may include serious breakdowns.
  • Able to work over the weekend, giving you the chance to have the week free.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ) .

Become a part of the Otis team and help us #Buildwhatsnext

Otis is An EqualOpportunity/AffirmativeAction Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .

Privacy Policy and Terms:

Click on this link ) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.


  • Operations Support Supervisor

    3 weeks ago

    Leicester, Leicester, United Kingdom Ritz Recruitment Limited Full time

    Position OverviewReference Code: VS/6938Role: Operations Support Supervisor – PBSA (Student Accommodation)Location: LeicesterCompensation: £30,144 per annum, plus a 5% discretionary bonusWorking Hours: 37.5 hours per week, primarily from 8am to 4pm, Monday to Friday, with flexibility to cover late shifts from 12.00 to 8pm and occasional weekends.This role...

  • hotel night supervisor

    2 months ago

    Leicester, Leicester, United Kingdom HTE Recruitment Full time

    Hotel Night supervisor required for a good standard Hotel in the Leicestershire area. This hotel is a good standard hotel and the Night team look after the Hotel during the night to ensure it is safe, secure and deal with any guest needs, Salary for the Hotel Night supervisor is 26,900, 40 hours a week. Due to the location and lack of buses, own transport...

  • Club Operations Supervisor

    3 weeks ago

    Leicester, Leicester, United Kingdom David Lloyd Clubs Full time

    Club Operations Supervisor - LeicesterAre you ready to be part of a leading Health and Fitness organization in Europe, collaborating with a dedicated team committed to excellence? We are in search of an energetic Club Operations Supervisor to oversee the seamless and effective daily functioning of the club's reception and housekeeping teams, ensuring our...

  • Club Operations Supervisor

    3 weeks ago

    Leicester, Leicester, United Kingdom David Lloyd Clubs Full time

    Club Operations SupervisorJoin a leading name in the Health and Fitness industry, collaborating with a dedicated team focused on excellence! We are in search of an enthusiastic Club Operations Supervisor to oversee the seamless and effective daily management of the club's reception and housekeeping teams. Your role will be pivotal in ensuring our members...

  • Chef Supervisor

    4 weeks ago

    Leicester, LE1, Leicester, United Kingdom Curve Theatre Part time

    Chef SupervisorSalary£13.50 per hourLocationLeicesterOur VacancyWe have an exciting opportunity for a customer-focussed individual to join the Hospitality Team at Curve. With a friendly and professional approach, whilst on shift you will supervise the day-to-day operation of the Kitchen, providing quality food products for the Green Room Café, Stage Door...

  • Maintenance Supervisor

    4 days ago

    Leicester, Leicester, United Kingdom ZipRecruiter Full time

    Job SummaryZipRecruiter is seeking an experienced Maintenance Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the maintenance activities of our facilities.Key ResponsibilitiesSupervise a team of maintenance technicians, engineers, and support staff to ensure the smooth operation of our...

  • Night Operations Supervisor

    3 weeks ago

    Leicester, Leicester, United Kingdom TOPPS TILES Full time

    Company Overview:Topps Group is the proud owner of leading tile brands in the UK, including Topps Tiles, Pro Tiler Tools, Parkside, and Tile Warehouse. Our flagship brand, Topps Tiles, is recognized as the largest specialist distributor of tiles and related products, boasting over 300 stores across the nation.Position Summary:As we continue to expand our...

  • Warehouse Operations Supervisor

    3 weeks ago

    Leicester, Leicester, United Kingdom TOPPS TILES Full time

    Company Overview:Topps Group is a leading name in the UK tile industry, encompassing renowned brands such as Topps Tiles, Pro Tiler Tools, Parkside, and Tile Warehouse. As the largest specialist distributor of tiles and related products in the UK, Topps Tiles operates over 300 stores nationwide, focusing on both domestic and commercial markets. Our...

  • Operations and Administration Supervisor

    3 weeks ago

    Leicester, Leicester, United Kingdom Ritz Recruitment Full time £30,144

    Operations and Administration Supervisor – PBSA (Student Accommodation) Compensation: £30,144 annually, plus a 5% discretionary bonus 5 days a week, primarily from 8am to 4pm, Monday to Friday, with the flexibility to cover late shifts from 12:00 to 8pm and occasional weekends. In this role, you will be an integral part of a dedicated and experienced...

  • Healthcare Records Coordinator

    3 weeks ago

    Leicester, Leicester, United Kingdom Spire Healthcare Full time

    Healthcare Records Coordinator | Medical Documentation/Client Support/Admin | Part-Time Position | Competitive Salary with Excellent Benefits Spire Healthcare is seeking a skilled Coordinator to enhance our esteemed Medical Records division. This role involves a flexible schedule, primarily covering weekdays during operational hours. Key...

  • HGV Technician

    3 days ago

    Leicester, Leicester, United Kingdom RH Commercial Vehicles Full time

    About the RoleRH Commercial Vehicles is seeking a skilled and experienced HGV Technician to join our team at our Leicester site. As a key member of our workshop team, you will be responsible for maintaining commercial vehicles and trailers to DVSA standards.Key ResponsibilitiesPerform routine maintenance and repairs on all vehicles and trailers to ensure...

  • HGV Technician

    4 days ago

    Leicester, Leicester, United Kingdom RH Commercial Vehicles Full time

    About the RoleRH Commercial Vehicles is seeking a skilled and experienced HGV Technician to join our team at our Leicester site. As a key member of our workshop team, you will be responsible for maintaining commercial vehicles and trailers to DVSA standards.Key ResponsibilitiesPerform routine maintenance and repairs on all vehicles and trailers to ensure...

  • Activity Coordinator Volunteer

    3 weeks ago

    Leicester, Leicester, United Kingdom Creative Support Full time

    Volunteer Role:We are looking for innovative volunteers to facilitate engaging activity sessions at our service.This initiative supports adults facing mental health challenges, and we require volunteers to design and lead weekly group activities.Key responsibilities include creating inclusive and enjoyable activities, involving participants in the planning...

  • Operations Supervisor

    5 days ago

    Leicester, Leicester, United Kingdom Casepak Full time

    Job Description**About Casepak**Casepak, a leading international circular economy specialist, is seeking a highly skilled and experienced Maintenance Manager to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our MRF site in Leicester.**Key Responsibilities**Supervise a team of...

  • Facilities and Maintenance Supervisor

    3 days ago

    Leicester, Leicester, United Kingdom FT Recruitment Full time

    Job Summary:FT Recruitment is seeking a highly skilled and experienced Maintenance Manager to join one of the UK's leading recycling and waste management companies. The successful candidate will be responsible for managing all maintenance-related activities, ensuring they are carried out in line with the company's Maintenance Strategy.Key...

  • Facilities and Maintenance Supervisor

    5 days ago

    Leicester, Leicester, United Kingdom FT Recruitment Full time

    Job Summary:FT Recruitment is seeking a highly skilled and experienced Maintenance Manager to join one of the UK's leading recycling and waste management companies. The successful candidate will be responsible for managing all maintenance-related activities, ensuring they are carried out in line with the company's Maintenance Strategy.Key...

  • Contractor Repair Manager

    5 days ago

    Leicester, Leicester, United Kingdom FT Recruitment Full time

    Job Summary: FT Recruitment is seeking an experienced Night Shift Supervisor to join one of the UK's leading recycling and waste management companies. The successful candidate will be responsible for supervising a team of maintenance technicians, engineers, and process operators.Key Responsibilities:Supervise a team of maintenance technicians, engineers, and...

  • Heavy Goods Vehicle Technician

    4 days ago

    Leicester, Leicester, United Kingdom RH Commercial Vehicles Full time

    About the RoleRH Commercial Vehicles is seeking a skilled and experienced HGV Technician to join our team at our Leicester site. As a key member of our workshop team, you will be responsible for maintaining commercial vehicles and trailers to DVSA standards.Key ResponsibilitiesPerform routine maintenance and repairs on all vehicles and trailers to ensure...

  • Heavy Goods Vehicle Technician

    3 days ago

    Leicester, Leicester, United Kingdom RH Commercial Vehicles Full time

    About the RoleRH Commercial Vehicles is seeking a skilled and experienced HGV Technician to join our team at our Leicester site. As a key member of our workshop team, you will be responsible for maintaining commercial vehicles and trailers to DVSA standards.Key ResponsibilitiesPerform routine maintenance and repairs on all vehicles and trailers to ensure...

  • Commercial Vehicle Technician

    3 days ago

    Leicester, Leicester, United Kingdom RH Commercial Vehicles Full time

    About the RoleRH Commercial Vehicles is seeking a skilled and experienced HGV Technician to join our team at our Leicester site. As a key member of our workshop team, you will be responsible for maintaining commercial vehicles and trailers to DVSA standards.Key ResponsibilitiesPerform routine maintenance and repairs on all vehicles and trailers to ensure...