We have other current jobs related to this field that you can find below
-
Head of Finance
2 months ago
Stroud, United Kingdom Gloucestershire Counselling Service (GCS) Full timeOffice Management Role **Job Description**: **Reporting to**: CEO Located at Head office - Stroud - hybrid working. **Term**: Permanent Main Responsibilities Financial Management Develop and manage the annual budget in collaboration the Senior Leadership Team & Treasurer Oversee financial planning, forecasting, payroll, and reporting. Ensure...
-
Customer Service Agent
2 months ago
Stroud, United Kingdom First Base Employment Ltd. Full time**Customer Service Agent** **Location**:Stroud **Hours**:8.30am - 5.00pm **Salary**:£23,980 **Key Responsibilities** - To pro-actively communicate with the Sales Team & deliver exceptional administrative support at all times - To accurately input all manual sales orders on to the internal company system in an efficient & timely manner - To take personal...
-
Customer Service Advisor
2 months ago
Stroud, United Kingdom Brook Street Full time**Customer Service Advisor** **Full time £31,200 per annum** **Location: Brimscombe** **Start date - ASAP** **You will be responsible for**: - Making outbound calls to existing customers to take their orders and book in waste collections. - Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and...
-
Customer Service Representative
3 months ago
Stroud, United Kingdom Invivo Healthcare Full time**About Invivo** We are a healthcare company offering the latest advancements in bioscience, diagnostics and therapeutics to healthcare practitioners and their patients. Our B Corporation Certification solidifies our commitment to sustainable business practice and for using our business as a force for good. Our size means we can make things happen quickly...
-
Customer Service Administrator
3 months ago
Stroud, United Kingdom I2I Recruitment Full timeI am currently supporting my client within their highly reputable FMCG company, who are looking for a Customer Service professional to play a key part in the Supply Chain of receiving orders and arranging accordingly with suppliers! - Your pro-active and multi-tasking ability will work brilliantly within the role due to how multi-faceted it is, if you are...
-
Customer Service Advisor
3 months ago
Stroud, United Kingdom GB Solutions Full time£20,700 - £25,650 DoE Stroud / Hybrid A well-established client and clear leader in their field, are looking for a Customer Service Advisor to join their busy business team. The role of Customer Service Advisor is varied, challenging, and rewarding and requires good communication and organisational skills with good attention to...
-
Customer Services Assistant
1 month ago
Stroud, United Kingdom Cotswold Heating Solutions Ltd Full timeFull Job Description Cotswold Heating Solutions is a family run business situated in the heart of the beautiful Cotswolds. Due to continued growth, we are looking for an additional person to join our small, busy and friendly team. Specialising in the installation of planet friendly, energy-saving electric heating and hot water solutions we offer customers a...
-
Customer Service Representative
3 months ago
Stroud, United Kingdom JUICE RECRUITMENT Full timeJuice Recruitment are excited to be supporting a leading company in Stroud, with their search for Customer Service Advisors to join their dynamic and fun team! We are looking for a motivated individual to join a enthusiastic and dynamic team. **DAY TO DAY**: - Handle and resolve inbound calls as well as complete outbound calls with customers who are...
-
Customer Service Administrator
2 months ago
Stroud, United Kingdom JUICE RECRUITMENT Full timeJuice Recruitment are excited to be supporting a leading company in Stroud, with their search for Customer Service Advisors to join their dynamic and fun team! If you are an enthusiastic, organised and determined individual this role could be perfect for you. This is an excellent opportunity if you're seeking your first office position, or looking for your...
-
Customer Service Advisor
2 months ago
Stroud, United Kingdom JUICE RECRUITMENT Full timeJuice Recruitment are excited to be supporting a leading company in Stroud, with their search for Customer Service Advisors to join their dynamic and fun team! If you are an enthusiastic, organised and determined individual this role could be perfect for you. This is an excellent opportunity if you're seeking your first office position, or looking for your...
-
Customer Service Team Leader
3 months ago
Stroud, United Kingdom GB Solutions Full time£30,000 - Stroud - Sales - Contract **Customer Service Team Leader** **£30,000** **12 month FTC** **Stroud** We are seeking a Customer Service Team Leader to join our well-known, friendly client, in Stroud. The successful Customer Service Team Leader will be supporting a small team of administrators, helping set their day-to-day tasks, and ensuring...
-
Customer Service Advisor
2 months ago
Stroud, United Kingdom Cera Care Full timeStart a fulfilling career as a Customer Service Advisor with Nobilis Care, a leading domiciliary care provider in Gloucester. We specialise in offering a wide range of care services designed to support clients in the comfort of their own homes. As an integral part of the Cera Care group, renowned for our commitment to quality care, cutting-edge training,...
-
Customer Service
4 weeks ago
Stroud, United Kingdom Juice Recruitment Ltd Full timeJuice is delighted to be supporting a leading organisation in Stroud, in their search for a Customer Service Advisor. Working within the Collections team, the ideal candidate will have the set objective of maximising cash collections and minimising bad debt through excellent customer service and effective debt recovery processes. Day to day: Handle and...
-
B2B Customer Services Advisor
1 month ago
Stroud, United Kingdom Ecotricity Full timeAbout The RoleOur Energy Experts are a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers at the same time. The role will involve a mixture of both inbound and outbound work for any...
-
B2B Customer Services Advisor
2 months ago
Stroud, United Kingdom Ecotricity Full timeAbout The RoleOur Energy Experts are a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers at the same time. The role will involve a mixture of both inbound and outbound work for any...
-
B2B Customer Services Advisor
1 month ago
Stroud, United Kingdom Ecotricity Full timeAbout The RoleOur Energy Experts are a one stop shop for any customer query; we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers at the same time. The role will involve a mixture of both inbound and outbound work for any...
-
Head of Brand
3 weeks ago
Stroud, United Kingdom Freja Full timeJob Title: Head of Brand Location: Stroud, Gloucestershire Work: Hybrid 1-2 days per week in the office with travel expenses coveredExperience: 5+ years equivalent experienceFreja is on a mission to nourish the world.From a kitchen table in lockdown 2020, we’ve become one of the fastest growing food brands in the UK and the largest specialist bone broth...
-
Head of Brand
4 weeks ago
Stroud, United Kingdom Freja Full timeJob Title: Head of Brand Location: Stroud, Gloucestershire Work: Hybrid 1-2 days per week in the office with travel expenses coveredExperience: 5+ years equivalent experienceFreja is on a mission to nourish the world.From a kitchen table in lockdown 2020, we’ve become one of the fastest growing food brands in the UK and the largest specialist bone broth...
-
Head Housekeeper
2 months ago
Stroud, United Kingdom Bupa Full timeHead Housekeeper **Requisition Title**: : Head Housekeeper ** Job Number**: RIC04OJ Richmond Painswick Stroud Road Gloucestershire Painswick GL6 6UL Location Status : On site Salary Amount : £26,208 ** Description**:** Job Title: Head Housekeeper** **Location**:Richmond Villages Painswick, Stroud Road, Painswick, Gloucestershire, GL6...
-
Customer Service Advisor
2 months ago
Stroud, United Kingdom Bramblecrest Garden Furniture Full timeBramblecrest Garden Furniture, a leading provider of high-quality outdoor furniture and accessories, is expanding its team and seeking versatile individuals who excel in customer service and sales support roles. About Us: With a reputation built on exceptional product quality and customer service, Bramblecrest has been a market leader in outdoor furniture...
![Ecotricity](https://media.trabajo.org/img/noimg.jpg)
Head of Customer Service
2 months ago
About The Role
At Ecotricity, our customers are at the heart of everything we do. Our diverse operations team deliver the excellent customer experience Ecotricity customers come to expect.
We’re looking for a talented and experienced Head of Customer Service to join us in Stroud for a minimum of 3 days a week and 2 days at home. You’ll be responsible for the smooth running of our end to end customer service offering; managing performance of cross functional and skilled teams delivering the day-to-day operation whilst continuously improving and challenging the way things are done.
What you’ll be doing…
- Lead and manage a group of team leaders who in turn look after teams of customer service specialists in customer service, billing, home moves, Pay as you go and complaints.
- Monitor and improve the day to day running of the operational functions including but not limited to: Team management, Operational and real time reporting and Compliance.
- Look at constant improvements of our processes, our people and our systems.
- Provide operational expertise and support to the teams.
- Establish and maintain strong relationships with internal and external stakeholders
- You will develop and embed an inclusive, engaging, fun and rewarding culture and customer experience, setting the tone for your team.
- Drive KPI’s to improve first customer contact resolution, improve and maintain service levels, reduce complaints, reduce unbilled, and increase profitability through reducing our cost to serve.
- You will be responsible for managing finance and budgets.
- Understand, reduce and sustain BAU unbilled numbers through insight and analysis and address root causes and develop training for our people that facilitates the flexibility and agility in working unbilled accounts.
- Improve the cost to serve by baselining with the Director of Service and our finance business partner and then improve first contact resolution in all area’s.
- Drive the already improved CAB scores so that we are number 1 in all areas, and maintain our Which? Recommended energy provider status
- Develop with our Director of service improvements to our customer satisfaction scores and trust pilot rating.
- Work collaboratively with our Head of Sales and Marketing identifying failure demand as a result of poor onboarding and look to find solutions that reduce our failure demand and in turn cost to serve.
- Work collaboratively with your Head of colleagues to identify upskilling opportunities within the customer services function, and share insight on contact demand reasons to improve back-office functions
About You
- A team player and an awesome relationship builder who is able to build great working relationships with people across cultures and perspectives.
- You are a confident and experienced people leader who can hit the ground running in a dynamic environment, happy to take on tasks in all areas – don't be afraid to get into the detail.
- Be super organised and think practically about all the tasks needed to get the job done.
- You are adaptable, positive and proactive and energised by working in a fast-paced environment characterised by constant change.
- You’ll have experience in management, operations, and leadership.
- You are someone who establishes and works with a network quickly to deliver promptly, with a focus on quality and delivery.
- You will be analytical, seeking out data and using this to inform your decisions.
- Energy industry experience desirable
About Us
What's in it for you...
Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including gym, shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2024, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.
We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.