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Customer Service Advisor

3 months ago

Stroud, United Kingdom Bramblecrest Garden Furniture Full time

Bramblecrest Garden Furniture, a leading provider of high-quality outdoor furniture and accessories, is expanding its team and seeking versatile individuals who excel in customer service and sales support roles.

About Us:
With a reputation built on exceptional product quality and customer service, Bramblecrest has been a market leader in outdoor furniture and accessories for over 20 years. We take pride in our company values and expect all employees to live them:

- Doing the Right Thing the Right Way
- Reputation
- Being driven and Successful
- Teamwork

The Role:
Joining our team means you'll be at the forefront of delivering exceptional service to our customers. As a Customer Service Advisor, you'll handle inquiries, provide product information, and ensure customer satisfaction through various communication channels. Meanwhile, as a Sales Support Advisor, you'll engage with customers over the phone and online chat, providing expert advice on our product range and processing orders accurately.

**Responsibilities**:

- Assist in dispatching customer orders using couriers and ecommerce platforms
- Learn and maintain in-depth knowledge of our product offering
- Advise customers on product options and assist in closing sales
- Provide excellent customer service and ensure high levels of satisfaction
- Assist in other areas of the business during off-peak periods

**Requirements**:

- Proven experience in customer service or sales/customer service roles
- Strong communication and interpersonal skills
- Basic computer skills for order processing
- Ability to multitask, prioritize, and manage time effectively
- Flexibility to work weekends and evenings during peak season

Hours:
full-time (37.5hrs, Monday-Friday). Between May and August, some work will be required on evenings and Saturday mornings.

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 5 months

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Expected start date: 01/04/2024