Customer Service Advisor

7 months ago

Stroud, United Kingdom Cera Care Full time

Start a fulfilling career as a Customer Service Advisor with Nobilis Care, a leading domiciliary care provider in Gloucester. We specialise in offering a wide range of care services designed to support clients in the comfort of their own homes.

As an integral part of the Cera Care group, renowned for our commitment to quality care, cutting-edge training, and innovative technology, we invite you to join our expanding team.

We offer competitive compensation and are on the lookout for compassionate individuals who can empower our clients to maintain their independence at home.

We are looking for an enthusiastic and motivated individual who is dedicated to delivering high-quality interactions with our team and clients. In this role, you will serve as the primary contact point at our branch, responsible for addressing inquiries from employees and service users. Your duties will include offering advice, guidance, and efficiently routing calls as needed.

**Pay Rates**:

- £21,000 per annum
- Out of hours shift premium payments - £20 M-F & £160 weekends
- 45p tax free mileage

**Shifts**:

- 37.5 hours per week
- Monday to Friday undefined 9am undefined 5pm
- There will be paid on call duties on a rolling rota basis including evenings, weekends and bank holidays.

**What's in it for You**:

- Support with obtaining your NVQ Qualification (levels 2-5).
- Comprehensive paid training and induction.
- Flexi Pay through Wagestream for financial flexibility, decide when you get paid.
- Blue Light Key Worker Discount.
- £200 training bonus, paid after successful completion of probation.
- Mobile phone benefit or £5 tax-free contribution.
- Refer-a-friend scheme with £400 reward to share with your referee.
- 5.6 weeks paid annual leave undefined pro rata.
- Free uniform and PPE.
- Consistent work schedules.
- Local branch support from a knowledgeable, caring team

**Requirements**:

- Experience in the care sector would be a distinct advantage.
- Clean and valid driver's licence with access to a reliable vehicle desirable.
- Excellent customer focussed skills with the ability to be naturally empathetic and patient.
- Proficiency in written and spoken English with strong communication skills.
- Self-motivated, organised, proactive and energetic.

**Key Responsibilities**:

- Inbound and outbound calls supporting both carers and clients.
- Document these calls as journal items in our in-house system.
- Resolving calls at first point of contact where possible and seeing through any cases end to end thoroughly and efficiently with great care and clarity.
- Work closely with the care coordinator on any priority issues.
- Communicate clearly to management, carers, and clients to ensure best possible outcomes and development of service.
- Action undefinedin weekundefined issues. This will include arranging cover for carer sickness, booking additional care for clients, allocating undefinedunfilledundefined calls etc.
- Escalate more complex client or carer issues to appropriate Team Leader/Branch Manager.
- Be familiar by name with all our clients and support workers, offering personal but professional support.

Join the Nobilis Family to make a real difference in people's lives and build a rewarding career

Please note that we cannot provide sponsorship for overseas workers or visa holders.

For more information, call recruitment at 02380 001 083.

  • Customer Service Advisor

    3 weeks ago

    Stroud, United Kingdom Red Recruitment Full time

    Are you a people person looking for a rewarding position in customer service? We are looking for individuals with a welcoming manner and a positive work ethic to take on a hybrid role as a Customer Service Advisor in Stroud. Red are proud to be recruiting on behalf of Britain's greenest energy company, whose mission is to change the way energy is...

  • Customer Service Advisor

    2 weeks ago

    Stroud, United Kingdom HOORAY Recruitment Full time

    Would you like to work for one the regions biggest and most progressive organisations? Are you driven by delivering exceptional customer service? Would you like a hybrid model of working with flexibility? Our client, an award-winning business, with enviable credentials, benefits, and career progression opportunities, is looking for a Customer Service...

  • Customer Service Advisor

    2 weeks ago

    Stroud, United Kingdom First Military Recruitment Full time

    **AL528: Customer Service Advisor** **Location: Stroud** **Salary: £ 22,000 - £24,000 (Depending on Experience)** **Overview: ** First Military Recruitment is looking for a Customer Service Advisor in the Stroud area. You will work as within an established team dealing with the customer queries.You will provide product/services information and resolve any...

  • Customer Service Advisor

    2 weeks ago

    Stroud, United Kingdom Juice Recruitment Ltd Full time

    Juice Recruitment is excited to be supporting a leading utilities company in their search for Customer Service Advisors to join their dynamic and fun team! If you are an enthusiastic, organised and determined individual this role could be perfect for you. As a Customer Service Advisor you will provide a vital support function, assisting customers with...

  • Customer Service Advisor

    2 weeks ago

    Stroud, United Kingdom i2i Recruitment Consultancy Full time

    **Customer Service Advisor** **Stroud/Hybrid** **£21k-£25k DOE** I’m recruiting for an exciting position of Customer Service Advisor. The role is hybrid, working from the office 1-2 days a week. There will be a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your...

  • Customer Service Advisor

    2 weeks ago

    Stroud, United Kingdom JUICE RECRUITMENT Full time

    Juice Recruitment is excited to be supporting a leading utilities company in their search for Customer Service Advisors to join their dynamic and fun team! If you are an enthusiastic, organised and determined individual this role could be perfect for you. As a Customer Service Advisor you will provide a vital support function, assisting customers with...

  • Customer Service Advisor

    7 months ago

    Stroud, United Kingdom GB Solutions Full time

    £20,700 - £25,650 DoE Stroud / Hybrid A well-established client and clear leader in their field, are looking for a Customer Service Advisor to join their busy business team. The role of Customer Service Advisor is varied, challenging, and rewarding and requires good communication and organisational skills with good attention to...

  • Customer Service Advisor

    7 months ago

    Stroud, United Kingdom Brook Street Full time

    **Customer Service Advisor** **Full time £31,200 per annum** **Location: Brimscombe** **Start date - ASAP** **You will be responsible for**: - Making outbound calls to existing customers to take their orders and book in waste collections. - Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and...

  • Customer Services Advisors

    2 weeks ago

    Stroud, United Kingdom i2i Recruitment Consultancy Full time

    **Customer Service Advisors - multiple vacancies** **£21000 - £25000 DoE** **Stroud - Hybrid** **Temp - Perm** A variety of shifts to suit availability, from full time and part time work available! **Main Responsibilities** - Deal with inbound calls from new customers and outbound calls to existing customers - Have an active involvement in Quality...

  • Customer Services Advisors

    2 weeks ago

    Stroud, United Kingdom i2i Recruitment Consultancy Full time

    **Customer Service Advisors - multiple vacancies** **£21000 - £25000 DoE** **Stroud - Hybrid** **Temp - Perm** A variety of shifts to suit availability, from full time and part time work available! **Main Responsibilities** - Deal with inbound calls from new customers and outbound calls to existing customers - Have an active involvement in Quality...

  • Customer Service Advisor

    3 weeks ago

    Stroud, United Kingdom JUICE RECRUITMENT Full time

    Juice Recruitment are excited to be supporting a leading company in Stroud, with their search for Customer Service Advisors to join their dynamic and fun team! If you are an enthusiastic, organised and determined individual this role could be perfect for you. This is an excellent opportunity if you're seeking your first office position, or looking for your...

  • Customer Advisor

    8 months ago

    Stroud, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 12 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£11.31 per hour** **B&Q Stroud** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...

  • Customer Advisor

    7 months ago

    Stroud, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Decor Department** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£11.31 per hour** **B&Q Stroud** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence...

  • Customer Experience Advisor

    3 months ago

    Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Stroud, United Kingdom. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional...

  • Customer Support Advisor

    7 months ago

    Stroud, United Kingdom GB Solutions Full time

    Stroud / Hybrid £21,735 - £26,932 DoE We have a fantastic opportunity for a Customer Support Advisor (B2B) to join an exciting and innovative company who are at the top of their game. As a Customer Support Advisor you will be responsible for providing first class customer support with a friendly and personal approach, helping with a wide and diverse...

  • Customer Advisor

    2 days ago

    Stroud, United Kingdom B&Q Full time £12

    About the roleWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.Key responsibilitiesJoin our team, and you’ll become an expert advisor. An inspiration as...

  • Customer Advisor

    7 months ago

    Stroud, United Kingdom B&Q Full time

    **About the role** **Part time - 20 hours per week - **Permanent Contract** **Shifts available Monday - Sunday, between 7.00am - 10.00pm** **£10.60 per hour** **B&Q Stroud** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Customer Advisor

    7 months ago

    Stroud, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 8.00am - 8.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Stroud** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Customer Service Representative

    4 months ago

    Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Stroud, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...

  • Support Services Advisor

    4 months ago

    Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Stroud, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...