Operations Custody Manager

2 months ago

London, United Kingdom SEI Investments (Europe) Ltd. Full time
SEI is seeking to hire an experienced Custody Manager to lead our external custody segment across multiple clients. You will hold a key role managing the day-to-day activities of assigned team members as well oversight of leveraged teams. You will monitor the end to end life cycle from onboarding, set up, third party access (portals/SWIFT) through to trade flows and ensure timely execution of client trades as well as provide fast and complete resolution to any trade related issues. You will bring your relevant experience and knowledge to add value to the team and ensure accurate administration and processing with your keen eye for detail.

What you will do:

Responsibilities to include, but are not limited to:
  • Client onboarding (CASS mandates, portal access, SWIFT set up etc)
  • End to end oversight of operation functions across your direct team and leveraging multiple operations teams
  • Understanding the Clients, Customers and the usage of the accounts as well as the custodians utilised
  • Trade Execution and settlement (Mutual funds, Equities, ETF, Debt, ETD etc)
  • Hedge Fund Experience - account opening and processing
  • Managing the team and working closely with the operations managers, client service and relationship management team
  • Manage workflow queues to complete all items by internal and external cut off times.
  • Process ongoing account maintenance using internal proprietary systems to process monetary and nonmonetary transactions on client accounts to deadline and SLA's.
  • Ensure accurate client administration processing and provide value added servicing including the escalation of client related issues
  • MI production
  • Participate in client facing meetings and presentations
  • Staff reviews and appraisals
  • To ensure a high standard of service is provided at all times in order to maximise the client experience.
  • To play a key role in the resolution of complex client queries.
  • To manage through to effective resolution all client technical support requests.
  • To specialise in SEI Wealth Platform functions so as to be able to provide timely updates & resolution to client queries.
  • Become the client facing subject matter expert for given operational processes, technical solutions and new service offerings.
  • To participate in PSI/Agile (development) releases with respect to client targeted/impacting developments.
Risk and Controls:
  • QA daily workload to identify errors, provide feedback, help identify trends and contributing factors and recommend solutions
  • Escalate any issues to Senior Management immediately
  • Ensure procedures are up to date, complete and accurate
  • Develop basic understanding of UK Operations and in-depth understanding of the department's with upstream/downstream impacts in relation to Trade Executions
Internal / External clients:
  • Liaise with operating and business units as required to resolve processing problems as they arise
  • Cultivate and maintain close external clients' relationships
  • Build and maintain relationships with agents, brokers and custodians to ensure SLA/KPI are being consistently met
  • Liaise with Solutions and development teams to ensure scalability and risk reduction opportunities are maximised
What we need from you:
  • Ideally degree educated (or equivalent) with or be working towards IOC/IMC or similar.
  • Some experience within financial services, private banking, mutual funds and investment advisory is preferred as is industry knowledge of private banking, asset management and investment processing.
  • Strong understanding of custody processes within wealth management coupled with the ability to identify workflow inefficiencies and deliver solutions to correct them.
  • Experience in multi-currency asset dealing of Funds, ETF's, Equities and FX.
  • Knowledge of SWIFT/FIX format messaging preferred
  • Relevant industry experience
What we would like from you:
  • Makes judgements and decisions based on analysis, knowledge and experience
  • Ability to brainstorm and troubleshoot
  • Ability to prioritise and organise work load of self and team members
  • Process-oriented with strong attention to detail.
  • Ability to handle multiple tasks and projects with tight delivery schedules.
  • Effective written and verbal communication skills.
  • Responsiveness, accountability and adaptability.
  • Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information
SEI's competitive advantage:

To help you stay energised, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, strong pension plan, tuition reimbursement, hybrid working environment, and a work-life balance that enables you to relax, recharge and be there for the people you care about.

We are a technology and asset management company delivering on our promise of building brave futures ( SM) -for our clients, our communities, and ourselves. Come build your brave future at SEI.

SEI is an Equal Opportunity Employer and so much more...

After over 50 years, SEI remains a leading global provider of investment management, investment processing and investment operations solutions. Reflecting our experience within financial services and financial technology our UK office is based between the City of London and the growing technology hub of Shoreditch. The open plan nature of our office space, flowing lines and numerous art installations are designed to encourage innovation and creativity in our workforce. We recognise that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance and offer our employees benefits, which include private medical care for you and your family, access to GPs online for appointments, enhanced family leave, volunteer days, access to thriving employee networks and not forgetting free fruit.

SEI Investments (Europe) Ltd ('SIEL') is authorised and regulated by the Financial Conduct Authority (FRN 191713).

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