Senior Initiative Manager Seller Success

2 months ago

Richmond, United Kingdom eBay Full time

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.
About the team and the role
The Small Medium Business (SMB) team supports SMB sellers to see success on ebay. As a team we partner with sellers to understand what matters to them and ensure eBay is the SMB platform of choice. We create bold new initiatives to put SMBs at the front of market trends and opportunities. As part of this we support sellers to be at the forefront of new market developments from AI to recommerce
What you will accomplish:
Establish new seller retention programmes.

  • Using strong data and analytical skills you will propose new ways that we can support our SMBs to see success on eBay. You will be expected to translate complex datasets into actionable strategies that enhance seller loyalty and engagement.
  • These programmes will be delivered through partnerships in the UK and global eBay organisations.

Interpret market developments for SMBs

  • Understand the retail and ecommerce market to identify new opportunities for eBay to drive seller retention
  • Build out strategy for how eBay can incorporate new trends and opportunities into the site to support existing SMBs. Through new initiatives, on site product experience or external partnerships
  • Collaborate with product teams to integrate new market trends into eBay's platform. This may involve conceptualising and launching new features, enhancing the on-site product experience, or developing tools that empower SMBs to adapt to and thrive amidst market shifts.

Recommerce

  • As part of this role you will partner with the Head of the team on the sustainability strategy for eBay UK.
  • Responsible for the day-to-day management of the cross-function initiative ensuring alignment and clear tracking
  • Be the SMB voice in how our sustainability strategies develop at pace
  • Identify and cultivate relationships with external partners, such as technology providers, industry experts or bodies, to bring ground breaking solutions and opportunities to eBay's SMB community.

What you will bring:
Strategic Vision : Ability to develop long-term strategies that align with eBay's mission and the evolving needs of SMB sellers, while also anticipating future market trends and shifts
Project Management: Strong project management skills, including planning, execution, and monitoring, to ensure initiatives are delivered on time, within budget, and with the desired outcomes.
Leadership Skills: Demonstrated experience in leading cross-functional teams and managing complex projects with multiple partners to successful completion.
Innovation : proven track record of delivering innovative projects to support a clear customer group.
Strong Data Literacy: An analytical approach and strengths to interpret data to make decisions with conviction and speed.
Extensive market knowledge: have a deep understanding of SMB experience in marketplace and beyond. As well as having an interest in new innovations coming in the near future that will impact
Passion for Sustainability : A genuine interest in sustainability and the role it plays in ecommerce, with the ability to integrate sustainable practices into initiatives that support SMBs.
Technological Savvy : Familiarity with the latest ecommerce technologies, trends and platforms that can be used to support SMB success on eBay.
Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.
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