Customer Success Executive

6 months ago


Richmond, United Kingdom Gumtree & Motors Full time

**You are only a few clicks away from helping millions of car buyers and sellers ‘Search Less and Live More’**

At **MOTORS **we believe a car can help people get more out of life and it is our ambition to help everybody find the right car, confidently and with peace of mind. That’s why we are transforming motors.co.uk into the preferred destination to find a car, so people can spend less time searching and more time living.

MOTORS is the innovative dealer-facing brand that brings together eBay Motors, Gumtree Motors, MOTORS and the eMG partner network brands. MOTORS provides its dealers, both big and small, with a seamless way to advertise their vehicles and help them reach millions of buyers throughout their buying journey.

**The role**:
A Customer Success Executive will be a **supportive partner for our customers at every stage of the buying process**. Focused on building loyalty to ensure retention across the client base by presenting product information and addressing customer queries, you will be a brand champion for MOTORS.

Adopting a customer first strategy, the customer success team own end to end management of customer queries and complaints to provide best practices to our car dealers.

**Your key responsibilities will include**:

- Case management. Work with internal departments to fix technical queries. Keep the customer informed of progress and completion, always ensuring customer satisfaction.
- Send and follow up on insights, news
- letters etc. Including product updates, and facilitate training for existing customers.
- Champion and promote the brand and products in an effective manner
- Work closely with customers to ensure customer satisfaction, utilisation of product and timely resolution on queries.
- In depth knowledge of all internal administrative and operational systems and processes
- Support with ad hoc projects where necessary
- Be the voice of the customer, feedback internally customer sentiment

**What are we looking for?**

We’re looking for an empathetic, patient, customer focused, commercially minded individual with strong technical abilities who displays the following attributes
- Driven and highly motivated to ensure customer loyalty and satisfaction
- A passion for speaking to new people and building relationships
- A proactive approach
- Great communication skills - Excellent written and spoken communication
- A solution orientated approach to problems
- A highly organised approach to your work
- A customer first approach

**Perks**:
Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, we offer a variety of comprehensive and competitive benefit programs to meet your needs.

That's why we're pleased to offer all employees full access to our comprehensive benefits package.

**This includes**:

- 25 days holiday per year increasing with length of service. ️
- Private health insurance.
- Private dental insurance.
- Income protection policy.
- Hybrid / Office based working available

**Diversity & Inclusion at Motors**

Here at MOTORS we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands.

We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors.co.uk, you can be you



  • Richmond, United Kingdom Euro London Full time

    We are seeking an enthusiastic and experienced Customer Success Manager with strong Team Leader experience to join a dynamic team within the SaaS space in Richmond. In this role, you will be responsible for managing and nurturing relationships with key clients, guiding them through onboarding, and delivering engaging product demos to ensure their...


  • Richmond, United Kingdom Euro London Appointments Full time

    We are seeking an enthusiastic and experienced Customer Success Manager with strong Team Leader experience to join a dynamic team within the SaaS space in Richmond. In this role, you will be responsible for managing and nurturing relationships with key clients, guiding them through onboarding, and delivering engaging product demos to ensure their success....


  • Richmond, United Kingdom Euro London Appointments Full time

    We are seeking an enthusiastic and experienced Customer Success Manager with strong Team Leader experience to join a dynamic team within the SaaS space in Richmond. In this role, you will be responsible for managing and nurturing relationships with key clients, guiding them through onboarding, and delivering engaging product demos to ensure their success....


  • Richmond, United Kingdom CBC Resourcing Solutions Full time

    Customer Services ExecutiveSurrey – hybridFantastic salary and benefits packageOur client is a highly respected, global leader providing vendor and equipment finance solutions to the business sector.Due to growth they are looking for an experienced Customer Services Executive to join their team in Surrey. This is an exciting opportunity to create and build...


  • Richmond, Greater London, United Kingdom Reed Exhibitions Limited Company Full time

    We are seeking an experienced Aerospace Sales Executive to join our team at Reed Exhibitions Limited Company. This is a fantastic opportunity for a skilled sales professional to develop and execute comprehensive sales plans, exceeding revenue targets across all revenue lines.About the RoleThis is a critical role in driving sales and building strong...

  • Account Executive

    4 months ago


    Richmond, United Kingdom Acoustic Full time

    As an Account Executive at Acoustic, you’ll become an integral part of our mission to create the future of customer experiences. Acoustic is bringing cutting edge technology to marketers, leveraging AI to bring human-centered solutions to our customer’s biggest marketing challenges. In this role, you’ll be equipped with some of the best prospecting and...

  • Executive Chef

    16 hours ago


    Richmond, North Yorkshire, United Kingdom RECRUIT123 LIMITED Full time £14 - £17

    **About the Role**We are seeking an experienced Executive Chef to join our team at RECRUIT123 LIMITED in North Yorkshire. This is a fantastic opportunity for someone with 3 years of experience working in a position as a Chef.The ideal candidate will have strong knowledge of kitchen operations and food preparation techniques, with the ability to manage...


  • Richmond, Greater London, United Kingdom Delta Hotels by Marriott York Full time

    We are looking for a highly skilled Executive Kitchen Team Member to join our team at Delta Hotels by Marriott York. The successful candidate will have a strong background in food preparation and cooking, with a focus on providing exceptional customer service.Responsibilities:Prepare and cook food according to recipes and quality standardsMaintain high...


  • Richmond, United Kingdom SKS Business Services Ltd Full time

    **Job Role**:Telemarketing / Lead Generation Executive **Job Location**:SKS Business Services, Richmond Dynamic B to B Telesales Executive/Manager required to generate leads for a rapidly expanding firm of chartered accountants based in any of our offices in Bury, Cardiff, Brighton, Richmond, London EC2, Tunbridge Wells, Southampton, Lymington, Stevenage,...

  • Marketing Executive

    2 months ago


    South Richmond, United Kingdom CV-Library Full time

    Marketing Executive - CRM, Web, Social & Content Permanent - full time - Office based but flexible Richmond - Free parking - Company Events - Company Pension - Discretionary Bonus £30-32,000 As an established, growing company the role of Marketing Executive is an integral part of the company. You will enjoy working across 3 brands supporting the...


  • Richmond, United Kingdom Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.  Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for...

  • Executive Trainee

    6 months ago


    Richmond, United Kingdom HARRIS JONES RECRUITMENT LTD Full time

    **Executive Trainee** **£28,000 per year** **Richmond, London, UK** **About the company** As an established, growing company the role of Executive Trainee is an integral part of the company, you will enjoy being part of a small, highly successful team working in beautiful offices in Central Richmond and will be given the training and guidance to develop...


  • Richmond, United Kingdom Carte Blanche Group Full time

    The roleThis a great chance for an outgoing and enthusiastic individual to join Carte Blanche in a field-based sales and account management role. Working with an array of fantastic brands in cards and gifts including Me To You, Tatty Teddy and Violent Veg, this presents an excellent opportunity to develop your career in commercial FMCG sales!As a Business...

  • Executive Assistant

    6 months ago


    Richmond, United Kingdom RLDatix Full time

    Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations...


  • Richmond, United Kingdom RELX Full time

    Are you an exceptional account executive who is keen to join the exhibitions industry? Are you passionate about driving customer success and motivated by client satisfaction? About our Team RX Global is a leading events company that specializes in organizing market-leading Travel Portfolio events such as IBTM, ILTM, WTM & ATM. Our goal is to link...


  • Richmond, Greater London, United Kingdom Stopgap Way Full time

    Marketing Opportunity:A part-time B2B Marketing Manager position has become available at Stopgap Way in West Sussex. This exciting opportunity offers the chance to develop and implement account-specific marketing campaigns, driving business results through innovative strategies.">Key Responsibilities:Develop and execute marketing content plans across...


  • Richmond, United Kingdom Motors Full time

    At MOTORS, we like to say that we know MOTORS!Millions of people come to us every month to find their next car, because we keep the car search process simple. We have hundreds of thousands of used cars listed for sale by dealers nationwide, and guides, advice, tips and reviews to help buyers find the right one.We don't just help consumers, though. For our...


  • Richmond, United Kingdom RELX Full time

    Content & Community Executive - World Travel Market - Are you a results-oriented creative marketing executive ?_ - Do you have experience with social media and content marketing?_ About the Role Join our dynamic team at World Travel Market as a Content & Community Executive! We're seeking a creative and results-driven marketing professional with a knack...


  • Richmond, Greater London, United Kingdom Achieving for Children Full time

    **Company Overview**Achieving for Children is a dynamic Community Interest Company that blends the ethos of public sector with the freedom to innovate, allowing us to approach challenges differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the agility of a social...


  • Richmond, Greater London, United Kingdom Young's Full time

    Located in the heart of London, The Orange Tree pub offers a unique blend of traditional British cuisine and modern twists. We are seeking an experienced Sous Chef to join our team.About Us:We pride ourselves on providing excellent service and a warm atmosphere for all our customers. Our commitment to quality food and drink has made us a favorite among...