Claims Specialist Advisor

2 months ago

Salford, United Kingdom First Central Group Full time
Do you have great communication skills and proven customer service experience? Are you looking to grow your career here at First Central?
We’re on the lookout for 10 Claims Specialist’s to join our Claims Academy induction commencing on Monday 9th September in our Manchester, Salford Quays office.
You’ll handle a variety of motor claims across differing heads of damage, ensuring fair and timely settlements for customers while adhering to the company's philosophy of claim ownership. You will continuously seek opportunities to improve processes, increase efficiency, and deliver good outcomes for customers throughout the claims journey.
Core skills we’re looking for to succeed in the role:
* Communication: You’ll have clear and concise communication with claimants, policyholders, and other stakeholders.
* Negotiation: You can negotiate settlements with claimants or their representatives.
* Customer service: Able to provide excellent customer service to maintain positive relationships
* Problem solving: Use your data and evidence skills to make informed decision when a problem arises
* Prior insurance / claims experience (desirable)
Our most valuable asset? You Here’s what we can offer:
* Full 7 weeks training at our office in Salford Quays commencing Monday 9th September
* Monday to Friday, no weekends
* Hybrid working: 3 days at home and 2 days in the office, after 6 months (subject to performance & competency)
* Fully supportive team throughout
* £100 off your car insurance
* A fun, vibrant and busy place to work
* 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you
Join our Claims Academy and shape your future as a Claims Specialist
What’s Involved:
* Undertake roles and responsibilities in line with the Claims Specialist Progression Matrix.
* Proactively record, manage, and settle claims aligned to our file ownership principles and procedures, while maintaining files within our service standards.
* Be accountable for the management of your caseload and deliver against your key performance objectives.
* Accurately and promptly reserve all files within our reserving philosophy.
* Process payments on claims files and within your authorities.
* Continuously monitor for potential fraudulent claims and act according to guidelines.
* Agree on liability within existing case law and accident circumstances.
* Adhere to all regulatory requirements, including Consumer Duty, DPA, AML, and Anti-Bribery principles.
* Comply with the Group Code of Conduct and Fitness and Propriety policies.
* Perform duties and tasks as directed within the Customer & Operations pillar to ensure all departments function effectively and efficiently.
* Continuously assess and improve the claims process to provide the best possible service to customers.
* Collaborate with other teams and departments to drive business improvements.
* Adopt a mindset of continuous improvement, to test solutions and deliver improvements.
* Any other reasonable duties.
Experience & knowledge:
* Prior insurance / claims experience (desirable).
* Proven customer service experience.
* Strong expertise in handling complaints.
* Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty)

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