Claims Specialist

3 weeks ago

Salford, Salford, United Kingdom BT6 Resourcing Full time

Job Title: Claims Specialist

Location: Manchester

Salary: £24,000 - £28,000 DOE with Benefits

About the Role:

BT6 Resourcing is a forward-thinking and award-winning organization specializing in insurance and technology solutions, offering top-tier motor insurance underwriting, distribution, finance technology, and legal services.

Our mission is to safeguard the valuable assets of our clients, allowing them to focus on what truly matters in their lives.

Data is at the core of our operations, driving our exceptional distribution, finance technology, and legal services. Our underwriting capabilities are enhanced by our data expertise, enabling us to provide the appropriate coverage to our clients at competitive prices. However, it is our dedicated team, both internally and externally, that truly sets us apart and drives our success.

We are seeking individuals with strong communication skills and a proven track record in customer service, particularly in managing end-to-end claims processes. If you are eager to advance your career with us, we want to hear from you.

We are looking for Claims Specialists to join our dynamic team, where you will manage a diverse range of motor claims, ensuring fair and timely resolutions while adhering to our commitment to claim ownership. You will continuously identify opportunities to enhance processes, improve efficiency, and deliver positive outcomes for our clients throughout their claims experience.

Key Skills Required:
  • Communication: You will communicate clearly and effectively with claimants, policyholders, and other stakeholders.
  • Negotiation: You will negotiate settlements with claimants or their representatives.
  • Customer Service: You will provide exceptional customer service to foster positive relationships.
  • Problem Solving: You will utilize your analytical skills to make informed decisions when challenges arise.
  • Prior Insurance/Claims Experience: This is desirable but not essential.
What We Offer:
  • Comprehensive training program to support your development.
  • Standard working hours, Monday to Friday, with no weekend shifts.
  • Hybrid working model after a probation period, allowing flexibility between home and office.
  • A supportive and collaborative team environment.
  • Exclusive discounts on car insurance.
  • A vibrant workplace culture.
  • Generous holiday allowance plus additional leave for personal occasions.
  • Opportunity to shape your career as a Claims Specialist.
Responsibilities:
  • Manage and settle claims in accordance with our established principles and procedures.
  • Maintain accountability for your caseload and meet performance objectives.
  • Accurately reserve files following our reserving philosophy.
  • Process payments on claims files within your authority.
  • Monitor for potential fraudulent claims and respond appropriately.
  • Ensure compliance with all regulatory requirements.
  • Collaborate with various teams to drive business improvements.
  • Continuously assess and enhance the claims process to provide superior service.
  • Adhere to company policies and standards at all times.
Experience & Knowledge:
  • Prior experience in insurance or claims handling is essential.
  • Demonstrated customer service experience.
  • Strong skills in managing complaints.
  • Understanding of FCA requirements and Consumer Duty.
Skills:
  • Critical thinking and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Negotiation and influencing capabilities.
  • Strong organizational and time management skills.
  • Proficient IT skills.
Behaviors:
  • Customer-focused approach.
  • Commitment to company values.
  • Attention to detail and accuracy.
  • Self-motivated and enthusiastic.
  • Ability to work independently and collaboratively.
  • Proactive and organized mindset.
  • Flexibility and positivity in the workplace.
  • Drive for continuous improvement and business success.

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