Claims Advisor

3 months ago

Salford, United Kingdom BT6 Resourcing Full time

Job Title:ClaimsAdvisor

Location:Salford QuaysManchester

Salary:24K 28KDOE Benefits

About theJob

Our client arean awardwinning innovative insurance and technology organisationdelivering marketleading motor insurance underwriting distributionfinance technology and legalservices

Our client isan innovative marketleading insurance company protecting the thingscustomers love so they can get on with what matters to them inlife.

Data drives them. It fuels theiroutstanding distribution finance technology and legal services.Their underwriting skills are built on data expertise; it createsthe insights they need to give the right cover to the rightcustomers at the right price. But its the people inside and outsidetheir business that power them. They make them stand out help themsucceed.

Do you have great communication skillsand proven customer service experience in handling endtoend claimsAre you looking to grow your career with ourclient

Were on the lookout for 10 ClaimsSpecialists to join our Claims Academy induction commencing onMonday 9th September in our Manchester Salford Quaysoffice.

Youll handle a variety of endtoend motorclaims across differing heads of damage such as FNOL RecoveriesThird Party or PI ensuring fair and timely settlements forcustomers while adhering to the companys philosophy of claimownership. You will continuously seek opportunities to improveprocesses increase efficiency and deliver good outcomes forcustomers throughout the claims journey.

Coreskills were looking for to succeed in therole:
  • Communication:Youll have clear and concise communication with claimantspolicyholders and otherstakeholders.
  • Negotiation:You can negotiate settlements with claimants or theirrepresentatives.
  • CustomerService: Able to provide excellent customer serviceto maintain positiverelationships.
  • ProblemSolving: Use your data and evidence skills to makeinformed decisions when a problemarises.
  • Prior Insurance / ClaimsExperience: Desirable but notessential.
Our most valuable assetYou Heres what we can offer:
  • Full 7weeks training at our office in Salford Quays commencing Monday 9thSeptember
  • Monday to Friday noweekends
  • Hybrid working: 3 days at home and 2days in the office after 6 months (subject to performance &competency)
  • Fully supportive teamthroughout
  • 100 off your carinsurance
  • A fun vibrant and busy place towork
  • 25 days holiday plus 8 bank holidays andan extra You day off for important occasions or just a day foryou
  • Join our Claims Academy and shape yourfuture as a Claims Specialist
WhatsInvolved:
  • Undertake roles andresponsibilities in line with the Claims Specialist ProgressionMatrix.
  • Proactively record manage and settleclaims aligned to our file ownership principles and procedureswhile maintaining files within our servicestandards.
  • Be accountable for the management ofyour caseload and deliver against your key performanceobjectives.
  • Accurately and promptly reserve allfiles within our reserving philosophy.
  • Processpayments on claims files and within yourauthorities.
  • Continuously monitor for potentialfraudulent claims and act according toguidelines.
  • Agree on liability within existingcase law and accident circumstances.
  • Adhere toall regulatory requirements including Consumer Duty DPA AML andAntiBribery principles.
  • Comply with the GroupCode of Conduct and Fitness and Proprietypolicies.
  • Perform duties and tasks as directedwithin the Customer & Operations pillar to ensure alldepartments function effectively andefficiently.
  • Continuously assess and improvethe claims process to provide the best possible service tocustomers.
  • Collaborate with other teams anddepartments to drive businessimprovements.
  • Adopt a mindset of continuousimprovement to test solutions and deliverimprovements.
  • Ensure compliance with CompanyPolicies Values and guidelines and other relevantstandards/regulations at all times.
  • Any otherreasonable duties.
Experience& Knowledge:
  • Prior insurance/ claims handling experience (Essential)
  • Provencustomer service experience.
  • Strong expertisein handling complaints.
  • Knowledge of FCArequirements (including individual responsibilities in relation toConsumerDuty).
Skills:
  • Criticalthinking and problemsolving skills.
  • Goodcommunication skills both verbal andwritten.
  • Negotiation and influencingskills.
  • Good time management and organisationalskills.
  • Strong customer serviceskills.
  • Good IT numeracy and literacyskills.
Behaviours:
  • Customerfocused.
  • Embraceand incorporate the Company Values.
  • Attentionto detail and accuracy.
  • Selfmotivated andenthusiastic.
  • Focused on developingskills.
  • Able to work independently and as partof a team.
  • Organized andproactive.
  • Flexible andpositive.
  • Collaborate effectively with variousteams and departments.
  • Strives to drivebusiness improvements to contribute to the success of thebusiness.

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