Customer Service Advisor

7 months ago


Salford, United Kingdom Complete Training Full time

**Customer Service Advisor**

**Job Type**; Full Time, Permanent

**Location**:Salford

**Salary**:£23,795.20 per annum

**The Role**

Customer Service & Claims Advisor bound calls from customers who are wanting to make a claim on their mobile phone insurance.

**Key Responsibilities**
- Handling inbound calls from customers wishing to make an insurance claim.
- You will support your customer through the process, assisting with fresh claims, updates, general enquiries and perhaps cancelling policies if required.
- By following set questions on your PC, you will talk your customer through a step by step process to determine the options available to them.
- Training is included to prepare you for this role

**Benefits**
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP And £300 for your friend too
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub

**To Apply**

**Job Types**: Full-time, Permanent

**Salary**: £23,795.20 per year

Work Location: In person

Reference ID: 402504



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