Customer Service Advisor

6 months ago

Salford, United Kingdom Bidfood Full time

**About the role**:
**Customer Service Advisor**

At Bidfood, our exciting journey began back in 1999. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.

**Where has your journey taken you so far?**

There’s no two ways about it, foodservice is fast and complex, so you’ll need:

- Lots of enthusiasm, motivation, positivity and curiosity to learn
- Previous experience of working within a Customer Service environment

- A pragmatic approach to problem solving - Ability to adapt to dealing with different customers and business’
- Exceptional communication skills for working with a diverse range of people
- Great computer skills
- A passion for helping others and providing customer service that is above and beyond
- Flexible approach
- thinking about what ‘could be’

If that sounds like you, why not make our journey your journey?

**Play an important part in our journey**

Working in the Business Support Centre you and the Customer Service team are responsible for ensuring that you lead the way in delivering exceptional customer service to our internal and external customers. You will handle effectively inbound and outbound calls providing advice and solutions to customer queries.

Working in our busy and friendly team, the role of our Customer Service Advisor is to respond to and action the wide range of queries and requests that come to you. These may be from our internal national account sales teams along with investigating and logging calls in line with our SLA’s through our Reflex system.

The role is the primary contact point for all our national account customers’ issues providing service excellence to reach resolutions and enhance their customer experience.

The role is varied, rewarding and will keep you busy as you help our colleagues and customer business grow.

**About us**:
Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.

**A journey that gives back**

We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

**The essentials**
- 25 days holiday (plus bank holidays)
- A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
- Life cover that you can increase.
- Access to confidential support and counselling, when you need it.
- A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

**The extras**
- Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
- Get paid as you earn - access to up to 20% of your pay before payday.
- Opportunity to drive your earnings up through our incentive schemes.

**We want everyone to join our journey**

We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are

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