Technical Customer Service Advisor

7 months ago

Salford, United Kingdom Distinct Consultancy Group Ltd Full time

**Technical Customer Service Advisor - £25,000 - £28,000 + Benefits - one of the UK's leading distributors of industrial automation and control products.**

**The Company**:
Our client is a market leading organisation who has been trading since the late 1970’s. Over an impressive period of sustained and continuous growth, they have grown to four customer service centres and employ over 300 associates. The company has expanded by focusing on providing customers with the very best choice of products from leading manufacturers from around the world together with a range of value-added services.

They have an exciting opportunity for a Technical Customer Service Advisor to join the existing inhouse Sales Team.

**The Role**:
Main duties include:

- Promote and advise on compatible products and services whilst maintaining high levels of customer service.
- Ensure customers are fully informed and are updated on the availability of product, pricing and appropriate discounts and delivery timelines.
- Where lead times do not match customer requirements investigate alternative parts to meet customer demands.
- Entrepreneurial sourcing of non-franchise products.
- Managing and interpreting customer requirements, promoting and advising on additional associated products on incoming sales enquiries.
- Demonstrate sufficient commercial awareness to negotiate prices, depending on the customer status, ownership and type of product; thereby maximising the margin achieved on the transaction.
- Create and maintain relationships so you need to enjoy dealing with people and be confident that you can make a good impression.
- Take charge of your personal development and contribute to the evaluation of performance in line with core competencies and learning and development framework.
- Observe Health & Safety policy and procedures.

**What We Are Looking For**:

- To deal with customers, you need a solid education with GSCEs (or equivalent) in Maths and English.
- Gaining the enthusiastic commitment of others is an important component of this job.
- It will be important for the job holder to be methodical and precise in their approach.
- Customer support and servicing skills will be a critical factor of the role.
- It is important to have good working knowledge of Microsoft office and data entry systems.
- Experience within an electrical engineering role, or a background in electrical distribution would be an advantage.
- The role holder will have the ability to provide practical solutions, solve problems and look for continuous improvements for both the customer and the company.

**What Is on Offer**:
Our client is offering Technical Customer Service Advisor a competitive basic salary of £25,000 to £28,000 (dependent on skills and experience). In addition:

- Opportunity for Sponsored Learning to ONC Level.
- 37.5 hour working week.
- 25 days holiday a year with the ability to flex up to 5 days.
- You will also have the option of a healthcare cash plan and group life assurance.
- Auto-enrolment in our pension scheme 5% match contributions.
- Volunteering scheme.
- Employee Discounts Portal.
- Wellbeing support including App and Hub.
- Free Parking.
- Opportunities to progress within the business.

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to Commute:

- Salford (required)

Work Location: In person

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