Customer Service Advisor

7 months ago

Salford, United Kingdom Tech Mahindra Full time

**Customer Service Advisor**

Here at Tech Mahindra, we have a great opportunity for people to join our fantastic customer service team.

The customer service team are first and foremost brand ambassadors who provide professional and engaging experience to our clients’ loyal customers. You are the voice of our business and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience.

**The Role**:
As a customer service advisor, you are responsible for providing a quick, effortless, and exceptional customer service experience to our clients’ customers.
- This is a 5-day support between Monday to Saturday.
- Shift time will be between 8 AM to 7 PM for weekdays and 8 AM to 5 PM for Saturday.
- Scope of work includes making & receiving calls, represent and own customer communications for any stages between order fulfillment journeys.
- Associates will have individual responsibilities & KPIs defined as per the requirements for each division they belong to.
- Associates on calling profile will be the first point of communication and will represent Community Fibre Limited, hence it is critical to follow all required call etiquettes when handling customers.
- Liaising with other regional teams to understand the timelines and ensure the contractual dates are met and all required KCIs reaches customers on time.

**About you**:
If you have a personable and engaging personality, we can teach you the rest

In addition, we can also provide you with the platform to build a strong career within a fantastic global business who will provide you the opportunity to **RISE** to where your potential is capable

If you are ambitious, driven and are looking for an exciting challengethis could be the opportunity you are looking for

**What we are looking for**:

- A minimum of 6 months customer service experience (any industry sector).
- You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers regardless of the platform.
- You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner.
- Excellent problem-solving skills.
- Good spelling and grammar.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Ability to work to targets but ensure customer experience is your primary focus.
- Ability to multi-task and use various systems whilst engaging with customers over the phone.

**Working Hours**:
You will work 5 days out of 6 between Mon and Sat (with a dedicated day off on a Monday if you work the Saturday).

(Shifts will be between 8am and 7pm Mon to Fri and 8am to 5pm on a Sat).

**Salary**:
£22,672 p/a basic salary + benefits

**Business Overview**:
Tech Mahindra are a multi-billion £ company who employ over 125,000 professionals across 90 countries, helping over a thousand customers, including fortune 500 companies, achieve excellent customer experience.

At Tech Mahindra, a culture of **driving positive change**, **celebrating each moment**, and **empowering all to Rise **drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring. Our culture also leads the way for us to be and become **a Company with a Purpose**. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at Tech Mahindra.

**That is the Tech Mahindra wayto RISE**

**What makes a great team? A Diverse team**

We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you

Interested? Get in touch with our Talent Acquisition team We look forward to speaking with you

**A job isn’t just a job. It’s who you are**

**Salary**: £22,672.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift
- Weekend availability

Reference ID: KKCFLAUG

  • Customer Service Advisor

    2 weeks ago

    Salford, United Kingdom CV-Library Full time

    We’re recruiting for Customer Service Advisors to earn £26,000 per annum. Customer Service Advisor benefits: * Starting salary of £26,000 p/a plus bonus scheme * 25 days holiday, increasing with service * Pension schemes * Gym membership, with an onsite gym * Employee Assistance Programme * Travel Loans * Sick pay *...

  • Customer Service Advisor

    7 months ago

    Salford, United Kingdom Page-Hired Full time

    **Customer Service Advisor - Salford, Manchester** - Excellent working patterns - Great work culture - 4 week temp role with the possibility of being made perm - Close to main transport links As a** Temporary Customer Service Advisor **you will be responsible for first line customer queries in relation to their account, ensuring each customer receives a...

  • Customer Service Advisor

    7 months ago

    Salford, United Kingdom Hire-online Full time

    We’re recruiting for Customer Service Advisors to earn £20,000 (+monthly performance-based bonus of up to £175) **Customer Service Advisor benefits**: - 25 days holiday, increasing through length of service, with option to buy or sell - Bupa health insurance - An enhanced pension plan and life insurance - Monthly performance-based bonus of up to...

  • Customer Service Advisor

    2 weeks ago

    Salford, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to earn £26,000 per annum.Customer Service Advisor benefits: * Starting salary of £26,000 p/a plus bonus scheme * 25 days holiday, increasing with service * Pension schemes * Gym membership, with an onsite gym * Employee Assistance Programme * Travel Loans * Sick pay * Death in service scheme *...

  • Customer Service Advisor

    1 week ago

    Salford, United Kingdom Search Consultancy Full time

    **Job Title**: Customer Service Advisor **Job Location**: Salford Quays **Job Salary**: £20,000 rising to £21,500 **Job Hours**: Monday - Friday between 8am and 8pm (37.5 hrs per week) **The package for the position of Customer Service Advisor is**: - £21,000 per annum plus bonus - 25 days holiday plus bank holidays - Contributory pension scheme -...

  • Customer Service Advisor

    1 week ago

    Salford, United Kingdom Search Consultancy Full time

    **Job Title: Inbound Customer Service Advisor** **Job Location: Manchester** **Job Salary: £21,000** **The package for the position of Inbound Customer Service Advisor is**: - **£21,000 per plus £500 bonus after 6 months**: - **Pay rise to £21,500 after 1 years service**: - **28 days holidays**: - **Contributory pension scheme**: - **Paid study...

  • Customer Service Advisor

    7 months ago

    Salford, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn £20,000 (+monthly performance-based bonus of up to £175) **Customer Service Advisor benefits**: - 25 days holiday, increasing through length of service, with option to buy or sell - Bupa health insurance - An enhanced pension plan and life insurance - Monthly performance-based bonus of up to...

  • Customer Service Advisor

    7 months ago

    Salford, United Kingdom Page Personnel Full time

    Opportunity to work for a leading financial services business - Excellent benefits **About Our Client**: Our client are a well established financial services business based in Salford, they are currently going through a period of growth and are looking for a Customer Service Advisor to join their team. Our client offers great career progression, competitive...

  • Customer Service Advisor

    7 months ago

    Salford, United Kingdom The Rec Con Full time

    **Customer Service Advisor - Salford, Manchester** Up to 22,000 per annum 09:00am - 17:00pm (Monday to Friday) **The Role of Customer Service Advisor** - Processing and management of all incoming customer orders, requests for information or new product sourcing, delivery discrepancies and credits - Proactive account management of customers alongside the...

  • Customer Service Advisor

    1 week ago

    Salford, United Kingdom Search Consultancy Full time

    I'm hiring for Customer Service Advisors in Salford Quays with IMMEDIATE starts available! As a Customer Service Advisor you will be: - Delivering general customer service - Taking inbound calls from customers - Handling complaints and providing resolutions for the customer - Identifying customers needs - Liaising with engineers and booking appointments for...

  • Customer Service Advisor

    7 days ago

    Salford, United Kingdom Search Consultancy Full time

    **Customer Service Advisor - £22,000 to £26,000 DOE - Monday to Friday (work 1 Saturday in every 3) - Hybrid working (1 day in the office - Salford - Free Parking!** **Salary**:£22,000 to £26,000** **DOE **Address**:Salford **Hours**:Monday to Friday (Work 1 Saturday in every 3) Office hours 8am until 8 pm weekdays - 9am - 4pm on a Saturday! (37.5...

  • Customer Service Advisor

    7 days ago

    Salford, United Kingdom Search Consultancy Full time

    Customer Service Advisor - Hybrid Salford Quays Monday - Friday hours between 8am - 8pm 1 in 4 Saturdays £20,000 with the chance to earn quality led bonuses of up to £175 per month Do you have Customer Service experience and are looking for a new opportunity? We have Customer Service Advisor roles based in stunning modern offices in Salford...

  • Customer Service Advisor

    1 week ago

    Salford, United Kingdom X1 Lettings Full time

    X1 Manchester are looking to recruit Customer Service Advisors on a temporary basis to join our Media City Branch for a minimum of 3 months. There may also be an opportunity to become permanent. **Your Role with us**: Our busiest periods at X1 Manchester are during the summer months where we receive a vast quantity of telephone calls. The role of the the...

  • Customer Service Advisor

    2 weeks ago

    Salford, United Kingdom Four Recruitment Limited Full time

    **Customer Service Advisor - Full-Time, Permanent** **Location**: Worsley **Salary**: £22-23.5k DOE **What's in it for you?** - 20 days annual leave + 8 Bank Holidays - Excellent pension contribution of 8% employer and 1% employee - Company discounts - On site car park - The opportunity to work within a friendly and supportive team environment A large,...

  • Customer Service Advisor

    7 months ago

    Salford, United Kingdom Leaders Romans Group Full time

    **Job Title**: Customer Service Advisor **Location**:Manchester **Brand**: Leaders Romans Group **Salary**: Base and Commission **Hours**:Monday-Thursday 9:00am-6:00pm Friday 9:00am-5:30pm **Brand**: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes...

  • Customer Service Advisor

    7 days ago

    Salford, United Kingdom Fintelligent Full time

    We are recruiting for a market-leading UK property services company in the UK and due to company growth, they are expanding their Customer Service Team. This role is in their Manchester office, located near Oxford Road Train Station. This is an excellent opportunity to join a company that offer genuine career progression, ongoing training and development,...

  • Customer Service Advisor

    7 days ago

    Salford, United Kingdom Page Personnel Full time

    Temp to perm opportunity! - Great working patterns and work culture! **About Our Client**: Our client is a well-known Utilities business that values customer centricity. They seek new ways to increase customer growth and support every individuals needs. The Customer Service Advisor will be working in a brand new state-of-the-art office, based in Salford,...

  • Customer Service Advisor

    7 months ago

    Salford, United Kingdom Leaders Romans Group Full time

    **Job Title**: Customer Service Advisor **Location**:Manchester **Brand**: Leaders Romans Group **Salary**: Base and Commission **Hours**:Monday-Thursday 9:00am-6:00pm Friday 9:00am-5:30pm and 1 in 3 Saturdays 9:00am-1:00pm with half day off in lieu. **Brand**: LRG are an award-winning national property company, who are going through exciting periods of...

  • Customer Service Advisor

    1 week ago

    Salford, United Kingdom Search Consultancy Full time

    **Customer Service Advisor - Hybrid working available** **Collections role** **Salary £19,185 - £24,685 DOE + up to £600 per month Bonus!** **Based in Salford, Manchester** Do you have a background in Customer Service or Collections? The look at the role below! **The role**: Handling inbound and outbound calls to achieve maximum collection...

  • Customer Service Advisor

    7 months ago

    Salford, United Kingdom Leaders Romans Group Full time

    **Job Title**: Customer Advisor **Location**:Manchester **Brand**: Leaders Romans Group **Salary**:£25,000 OTE uncapped. **Hours**:Monday-Thursday 9:00am-6:00pm Friday 9:00am-5:30pm and 1 in 3 Saturdays 9:00am-1:00pm with half day off in lieu. **Brand**: LRG are an award-winning national property company, who are going through exciting periods of...