Customer Claims Advisor

6 months ago

Salford, United Kingdom RAC Full time

**About The Role**:
RAC are looking for experienced Customer Service Advisors to join our Motor Claims Services team in our
**Brand New and Modern** office in
**The Vic,** Salford Quays as a Road Traffic Accident (RTA) Claims Advisor.

You will work shifts between
**07:00-22:00 across Monday-Sunday** - Salary starting £20,933.39- £27,787.80

As an RTA Claims Advisor at RAC you will be providing an efficient and responsive high quality service to all RAC road traffic accident customers, ensuring accuracy and compliance at all times. You will have a high level of engagement with various key internal and external contacts and be able to deliver effective deployment decisions through RAC Branded Resources and the RAC Contractor network to our customers in a timely and efficient manner.

**Main Responsibilities...**
- Offer the best possible and cost effective solution ensuring provision of a professional and quality service, which meets or exceeds customers’ needs and agreed organizational goals
- To respond to all incoming calls to customers requiring assistance at the roadside quickly and effectively, to take full details of the incident, establish the driver’s entitlements and requirements
- Manage the time to attend the customer at the roadside through effective communication, identifying how the customer can be proactively managed through to satisfactory completion
- Make relevant contact with all customers following an incident and, where necessary, provide progress updates using appropriate resources and technology to improve service delivery
- Develop positive and value based relationships with all colleagues within RTA & Specialist Operations, taking responsibility for own actions, supporting others’ decisions and assisting RTA & Specialist Operations in the delivery of inspirational customer service
- Liaise and communicate with internal and external contacts ensuring that resources are available and services are provided in a timely and efficient basis, taking responsibility for the quick and effective resolution of all customers’ needs
- Deliver effective deployment decisions, and manage performance adherence through constant monitoring and incident management

**We would love to meet some with...**
- Experience of working in the Insurance industry/claims handling (desirable)
- Experience of working within a customer focussed, operational environment, dealing with high volume inbound and outbound calls whilst delivering excellent customer service
- Ability to drive own performance improvement
- Ability to be flexible and adapt to changing work demands and process
- Ability to work as part of a team to achieve business performance

**What’s in it for me?**
- Progression within your role to become a specialist advisor where there is potential to increase your salary
- Excellent training programme
- Free onsite parking (as well as great public transport links)
- On site staff canteen
- RAC Ultimate membership - from day one
- Flexible benefits package for you to tailor
- When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus Further details are available from your recruiter.
- We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences._

**So, what are you waiting for?**

Come and join our great team now Be our next
**#OrangeHero

  • Customer Service Advisor

    6 months ago

    Salford, United Kingdom Complete Training Full time

    **Customer Service Advisor** **Job Type**; Full Time, Permanent **Location**:Salford **Salary**:£23,795.20 per annum **The Role** Customer Service & Claims Advisor bound calls from customers who are wanting to make a claim on their mobile phone insurance. **Key Responsibilities** - Handling inbound calls from customers wishing to make an insurance...

  • Motor Claims Advisor

    7 days ago

    Salford, Salford, United Kingdom Heat Recruitment Ltd Full time

    We are seeking a highly skilled Claims Specialist Advisor to join our client's team in Manchester. Key Duties:Manage and settle claims according to company procedures.Process claim payments efficiently.This role offers an exciting opportunity to work with a leading insurance company, handling end-to-end motor claims. The successful candidate will have...

  • Claims Handling Technical Advisor

    4 days ago

    Salford, Salford, United Kingdom First Central Services Full time

    We're seeking a highly motivated Claims Handling Technical Advisor to join our team at First Central Services in Haywards Heath or Manchester. As a Claims Fraud Technical Coach, you'll be responsible for providing technical guidance to our Claims Fraud Investigators and contributing to the development of our claims handling processes.This is an exciting...

  • Insurance Claims Specialist

    2 days ago

    Salford, Salford, United Kingdom Heat Recruitment Ltd Full time

    At Heat Insurance Manchester, we're excited to partner with a leading innovative insurance company to recruit for a Claims Specialist Advisor. This role will allow you to handle end-to-end motor claims across various heads of damage, including recoveries, third party or PI.Main Duties:

  • Insurance Claims Specialist

    7 days ago

    Salford, Salford, United Kingdom Heat Recruitment Ltd Full time

    Heat Recruitment Ltd have partnered with a leading innovative insurance company to recruit for a Claims Specialist Advisor.Main Responsibilities:Record, manage and settle claims following team guidelines.Process payments on claims files.The ideal candidate will have the ability to handle end-to-end motor claims across various heads of damage, including...

  • Claims Resolution Professional

    7 days ago

    Salford, Salford, United Kingdom Heat Recruitment Ltd Full time

    A Claims Specialist Advisor is required to join a dynamic team in Manchester. The successful candidate will be responsible for managing and settling claims, as well as processing payments. This is an excellent opportunity to develop your career in insurance and work with a leading innovative company.Job Highlights:Rewarding salary: £40,000 per...

  • Customer Service Advisor

    6 months ago

    Salford, United Kingdom Page-Hired Full time

    **Customer Service Advisor - Salford, Manchester** - Excellent working patterns - Great work culture - 4 week temp role with the possibility of being made perm - Close to main transport links As a** Temporary Customer Service Advisor **you will be responsible for first line customer queries in relation to their account, ensuring each customer receives a...

  • Customer Service Advisor

    6 months ago

    Salford, United Kingdom Hire-online Full time

    We’re recruiting for Customer Service Advisors to earn £20,000 (+monthly performance-based bonus of up to £175) **Customer Service Advisor benefits**: - 25 days holiday, increasing through length of service, with option to buy or sell - Bupa health insurance - An enhanced pension plan and life insurance - Monthly performance-based bonus of up to...

  • Customer Service Advisor

    6 months ago

    Salford, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn £20,000 (+monthly performance-based bonus of up to £175) **Customer Service Advisor benefits**: - 25 days holiday, increasing through length of service, with option to buy or sell - Bupa health insurance - An enhanced pension plan and life insurance - Monthly performance-based bonus of up to...

  • Customer Service Advisor

    6 months ago

    Salford, United Kingdom Page Personnel Full time

    Opportunity to work for a leading financial services business - Excellent benefits **About Our Client**: Our client are a well established financial services business based in Salford, they are currently going through a period of growth and are looking for a Customer Service Advisor to join their team. Our client offers great career progression, competitive...

  • Customer Service Advisor

    6 months ago

    Salford, United Kingdom The Rec Con Full time

    **Customer Service Advisor - Salford, Manchester** Up to 22,000 per annum 09:00am - 17:00pm (Monday to Friday) **The Role of Customer Service Advisor** - Processing and management of all incoming customer orders, requests for information or new product sourcing, delivery discrepancies and credits - Proactive account management of customers alongside the...

  • Customer Underwriting Advisor

    1 month ago

    Salford, United Kingdom Bupa Full time

    Job Description: Customer Underwriting Advisor Bupa Place (Salford Quays, M50 3SP) Permanent, Full time Hybrid working available £26,000 per annum plus excellent Bupa Benefits We make health happen In our contact centres, you’ll be the ears and voice for our customers. Every call is different, but you’ll have the opportunity to...

  • Customer Service Advisor

    6 months ago

    Salford, United Kingdom Leaders Romans Group Full time

    **Job Title**: Customer Service Advisor **Location**:Manchester **Brand**: Leaders Romans Group **Salary**: Base and Commission **Hours**:Monday-Thursday 9:00am-6:00pm Friday 9:00am-5:30pm **Brand**: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes...

  • Customer Service Advisor

    6 months ago

    Salford, United Kingdom Leaders Romans Group Full time

    **Job Title**: Customer Advisor **Location**:Manchester **Brand**: Leaders Romans Group **Salary**:£25,000 OTE uncapped. **Hours**:Monday-Thursday 9:00am-6:00pm Friday 9:00am-5:30pm and 1 in 3 Saturdays 9:00am-1:00pm with half day off in lieu. **Brand**: LRG are an award-winning national property company, who are going through exciting periods of...

  • Customer Service Advisor

    7 months ago

    Salford, United Kingdom Leaders Romans Group Full time

    **Job Title**: Customer Service Advisor **Location**:Manchester **Brand**: Leaders Romans Group **Salary**: Base and Commission **Hours**:Monday-Thursday 9:00am-6:00pm Friday 9:00am-5:30pm and 1 in 3 Saturdays 9:00am-1:00pm with half day off in lieu. **Brand**: LRG are an award-winning national property company, who are going through exciting periods of...

  • Customer Helpdesk Advisor

    6 months ago

    Salford, United Kingdom Page Personnel Full time

    3 - 6 month temp role with the possibility of being made perm! - Weekly pay! **About Our Client**: This organisation is a leader in the media and agency industry. With a team size of over 500, they are committed to delivering top-tier services and products to their vast client base. As a Customer Helpdesk Advisor you will be: - Responding to customer...

  • Service Advisor

    2 months ago

    Salford, United Kingdom CV-Library Full time

    MotorMatch Recruitment Ltd is recruiting for a Front of House / Service Receptionist based in Manchester. Join a dynamic and growing team at a leading accident repair centre dedicated to providing top-quality service and restoring vehicles to their pre-accident condition. With a track record of delivering exceptional quality and solid dedication to customer...

  • Customer Service Advisor

    4 days ago

    Salford, United Kingdom Nobul Resourcing Solutions Full time

    Customer Service Advisor (B2B) - Salford QuaysManchester (hybrid)- 2/3 days a week in the OfficeFull-time, Mon - FriNobul are recruiting for a reputable, long-esablished global market-leader, helping to expand their B2B Client Advisor team. Rest assured, this is an exclusively customer service role with comprehensive training, NO SALES involved.Are you a...

  • Customer Service Advisor

    5 days ago

    Salford, United Kingdom CV-Library Full time

    Customer Service Advisor (B2B) - Salford Quays Manchester (hybrid)- 2/3 days a week in the Office Full-time, Mon - Fri Nobul are recruiting for a reputable, long-esablished global market-leader, helping to expand their B2B Client Advisor team. Rest assured, this is an exclusively customer service role with comprehensive training, NO SALES involved. Are...

  • Service Advisor

    1 month ago

    Salford, United Kingdom MotorMatchLTD Full time

    MotorMatch Recruitment Ltd is recruiting for a Front of House / Service Receptionist based in Manchester.Join a dynamic and growing team at a leading accident repair centre dedicated to providing top-quality service and restoring vehicles to their pre-accident condition. With a track record of delivering exceptional quality and solid dedication to customer...