Customer Experience Transformation Manager

3 months ago

Birmingham, United Kingdom Venn Group Full time
Customer Experience Transformation Manager (Banking Client)
We are seeking a dedicated Customer Experience Transformation Manager to join our team at a prestigious global bank based in London. This is a unique rolling contract opportunity where you will play a pivotal role in shaping and enhancing our customer experience strategies worldwide.
Key Responsibilities
As a Customer Experience Transformation Manager, you will:
• Lead the Global Design and Implementation of the Net Promoter System: Guide the global CX community with your expertise in research and data analysis.
• Standardise Customer Relationship Metrics: Develop and enforce a unified set of metrics to promote data-driven, customer-centric decisions across the organisation.
• Modernise Voice of Customer Capabilities: Continuously evolve our VOC tools to ensure proactive decision-making, collaborating closely with Customer, Marketing, and Data teams.
• Develop Training Programmes: Create and implement resources to educate team members on the NPS programme and effectively use customer feedback for improvement.
• Act as a Customer Advocate: Champion the voice of the customer within the organisation, ensuring their needs and concerns are addressed.

Skills and Qualifications
To excel in this role, you should possess the following qualifications and skills:
• Strategic Vision: Ability to develop and execute strategic, digitally-driven customer experience solutions that foster business growth.
• Leadership Experience: Proven track record in implementing customer experience programmes (e.g., Medallia, Qualtrics, SurveyMonkey) and the Net Promoter System in large-scale organisations.
• Agile Delivery: Expertise in managing agile delivery of complex systems with multiple stakeholders and limited resources.
• Subject Matter Expertise: Deep knowledge of the Net Promoter System and Voice of Customer methodologies.
• Analytical Skills: Strong proficiency in using enterprise solutions to deploy NPS and VOC capabilities.
• Results-Oriented: Demonstrated success in performance management and achieving results.
• Project Management: Experience in managing large, complex cross-functional teams without direct reporting lines to deliver projects and programmes.
• Desirable Knowledge: Understanding of WPB propositions and their connection with our international strategy.

This role offers the opportunity to be at the forefront of customer experience transformation within a leading global bank. You will be instrumental in driving customer-centric strategies and fostering a culture of continuous improvement.
If you are a strategic thinker with a passion for customer experience and a proven ability to lead complex programmes, we invite you to apply and be part of our dynamic team.
Apply now and take the next step in your career with a global leader in banking; please submit your CV with this application if you feel that the above opportunity is relevant for you.


  • Customer Experience Transformation Manager

    3 months ago

    Birmingham, United Kingdom Venn Group Remote Work Freelance Full time

    Customer Experience Transformation Manager (Banking Client) We are seeking a dedicated Customer Experience Transformation Manager to join our team at a prestigious global bank based in London. This is a unique rolling contract opportunity where you will play a pivotal role in shaping and enhancing our customer experience strategies worldwide. Key...

  • Dentist (Transformation Unit)

    3 days ago

    Birmingham, Birmingham, United Kingdom Transformation Unit Full time

    Job OverviewThe Specialty Dentist will teach, supervise and assess undergraduate students in the Transformation Unit, and provide pastoral support and care to ensure student welfare.Main Duties of the JobTo supervise the pre-clinical and clinical activity of the student Dental Hygienists and Therapists within the Transformation Unit.To be responsible for the...

  • Customer Experience Project manager

    1 day ago

    Birmingham, United Kingdom James Andrew Recruitment Solutions (JAR Solutions) Full time

    We are currently partnering with an award winning, national rail provider who are recruiting for a Customer Experience Project manager to join their growing Customer Experience team, providing project management support to the delivery of CEX aimed at improving customer experience. Our client is proud to be recognised as an international charity with a key...

  • Customer Experience Optimization Lead

    1 week ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    SCC is seeking a Customer Experience Manager to champion customer satisfaction and drive continuous service improvement. As the central figure for all things related to customer sentiment, you will play a pivotal role in gathering and transforming customer feedback into actionable strategies that enhance customer delight. Collaborating closely with the...

  • Project Manager

    2 days ago

    Birmingham, United Kingdom Crimson Full time €70,000

    Senior Transformation Project Manager – Birmingham Birmingham– Hybrid 2 days per week Senior Transformation Project Manager required for a leading client based in Birmingham. Our customer is seeking a Senior Transformation Project Manager to come on board and collaborate with the Transformation team, business stakeholders, and third-party suppliers to...

  • Project Manager

    2 weeks ago

    Birmingham, United Kingdom Crimson Full time €60,000

    Senior Transformation Project Manager – Birmingham Birmingham– Hybrid 2 days per week Senior Transformation Project Manager required for a leading client based in Birmingham. Our customer is seeking a Senior Transformation Project Manager to come on board and collaborate with the Transformation team, business stakeholders, and third-party suppliers to...

  • Tax Transformation Manager

    3 days ago

    Birmingham, Birmingham, United Kingdom KPMG-UnitedKingdom Full time

    Job Title: Assistant Manager - Global Compliance & Transformation - ERPCompany: KPMG-UnitedKingdomJob Summary:We are seeking an experienced Tax Transformation Manager to join our Global Compliance & Transformation team at KPMG-UnitedKingdom. As an Assistant Manager, you will play a key role in delivering global and large tax transformation and technology...

  • Customer Experience Manager

    1 month ago

    Birmingham, United Kingdom Avanti West Coast Full time

    Customer Experience Manager Job Title : Customer Experience ManagerLocation : London or Birmingham with travel across the network Salary : Circa £62, dependant on skills & experience Close Date : 13-Aug- Employment Type : PermanentFull or Part time : Full Time Customer Experience Manager - steering the development of our future proof customer experience! We...

  • Tax Transformation Manager

    3 days ago

    Birmingham, Birmingham, United Kingdom KPMG-UnitedKingdom Full time

    About the RoleWe are seeking an experienced Tax Transformation Manager to join our team in Canada Square, London. As a key member of our Global Compliance and Transformation team, you will be responsible for delivering tax transformation and technology projects for our clients.Key ResponsibilitiesProject manage the overall delivery of global and large tax...

  • Customer Experience Manager

    5 months ago

    Birmingham, United Kingdom SCC Full time

    Contract Type :  Permanent Salary Package:  Competitive   plus car allowance/company car large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year Hours:  am – pm Monday – Friday.  We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your...

  • Marketing Automation Manager

    2 weeks ago

    Birmingham, United Kingdom Global Experience Specialists Full time

    VacancyMarketing Automation ManagerJob Reference NumberVN0Employment TypePermanentJob Advert Marketing Automation Specialist – Drive Growth with GES EMEA! About the Role: Are you a marketing dynamo with a passion for innovation and data-driven results? Step into the spotlight with GES EMEA as our Marketing Automation Specialist! We’re on the hunt...

  • Transformation Director

    3 days ago

    Birmingham, Birmingham, United Kingdom OneAdvanced Full time

    The Director of Transformation at OneAdvanced is responsible for planning and executing key business transformation initiatives. The role reports to the Chief Financial Officer.This is a great opportunity for an innovative, technologically savvy, transformational change programme leader with deep experience in the technology space to help us drive business...

  • Senior Transformation Project Manager

    4 weeks ago

    Birmingham, United Kingdom Crimson Full time

    Senior Transformation Project Manager - BirminghamBirmingham- Hybrid 2 days per weekThe salary for this role is up to £60,000 per annumSenior Transformation Project Manager required for a leading client based in Birmingham. Our customer is seeking a Senior Transformation Project Manager to come on board and collaborate with the Transformation team, business...

  • Workforce Transformation Manager

    19 hours ago

    Birmingham, United Kingdom NHS England Full time

    Job summary The role of Workforce Transformation Manager will be part of the Workforce Supply and Transformation function. The function brings together systems to facilitate improvement and innovation in workforce redesign, optimising the mix of skills and effectiveness through collaboration and partnership working with Integrated Care Systems. The...

  • Transformation Programme Manager

    2 days ago

    Birmingham, Birmingham, United Kingdom NHS Blood and Transplant Full time

    About the RoleWe are seeking a highly skilled and experienced Transformation Programme Manager to join our team at NHS Blood and Transplant. As a key member of our programme delivery team, you will play a critical role in leading and delivering large-scale transformation programmes that drive operational and clinical effectiveness.Key ResponsibilitiesSupport...

  • Lead Manager for Client Transformation

    2 weeks ago

    Birmingham, Birmingham, United Kingdom KPMG-UnitedKingdom Full time

    Job OverviewPosition SummaryAccountable for spearheading and executing customer-centric transformation initiatives within the Infrastructure, Government, and Healthcare domains.Guide teams to ensure exceptional client interactions, collaborating closely with clients and colleagues.Oversee profitability and revenue on client projects, contributing to business...

  • Customer Experience Manager

    2 days ago

    Birmingham, United Kingdom MICHELIN Connected Fleet Full time

    Role: CX Manager Location: Midlands, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology...

  • Customer Experience Manager

    2 days ago

    Birmingham, United Kingdom MICHELIN Connected Fleet Full time

    Role: CX ManagerLocation: Midlands, (Home based)Contract: PermanentAs MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry....

  • Customer Experience Manager

    2 days ago

    Birmingham, United Kingdom MICHELIN Connected Fleet Full time

    Role: CX Manager Location: Midlands, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology...

  • Customer Experience Manager

    3 days ago

    Birmingham, United Kingdom MICHELIN Connected Fleet Full time

    Role: CX ManagerLocation: Midlands, (Home based)Contract: PermanentAs MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry....